FOR IMMEDIATE RELEASE:

New London, NH, USA, February 14, 2016 - Master Samurai Tech, a nationally-recognized online appliance repair training academy, has been selected to provide technical training to Mr. Appliance franchisees and technicians.

Master Samurai Tech will create a custom training website exclusively for Mr. Appliance franchisees, incorporating the online technical courses from the Master Samurai Tech Academy. The custom Mr. Appliance site will launch in spring of 2016.

Mr. Appliance LLC is the largest appliance service franchise company in North America. Entrepreneurs have been starting new appliance repair businesses under the franchise brand of Mr. Appliance since 1996 and benefitting from the nationally-recognized Mr. Appliance brand.

The Master Samurai Tech Academy was founded in 2014 by Scott and Susan Brown, who have over two decades of experience in the appliance service industry, both running a service company and providing support and training for technicians online.

“Sometime during the last three decades, critical troubleshooting skills have gotten lost in the appliance service industry,” says 56-year-old Scott Brown, aka, Samurai Appliance Repair Man, “As a result, most working techs today do not possess these skills and there’s a huge need for trained appliance service technicians to service today’s computer-controlled appliances.”

"With this training resource, Mr. Appliance technicians can now get the training they need to master the troubleshooting strategies and techniques required to successfully service modern appliances, resulting in higher First Call Completion rates and greater customer satisfaction," Brown added.

“The proven and effective training courses at the Master Samurai Tech Academy are appropriate and affordable for both new and experienced techs,” says 50-year-old Susan Brown, aka, Mrs. Samurai. “Many working techs today have never received comprehensive, structured education on the digital and analog skills required to troubleshoot and repair modern appliances. These skills include: basic electricity, electric circuit analysis, reading schematics and using them to troubleshoot, single- and poly-phase electric motors, digital communications, and refrigeration systems.”

Learn more about Master Samurai Tech and their online appliance tech training courses at their website: http://mastersamuraitech.com

Contact:
Scott M. Brown
scott@mastersamuraitech.com
mastersamuraitech.com
phone number: 603-290-5516

ENDS

Some exciting new changes have been made to the quiz and exam format at the Samurai Tech Academy!

We've changed to "non-blocking" quizzes and exams, and no longer require 100% to pass.

It's probably easiest to explain this change by comparing what we've been doing with the new system:

Our original quiz structure was as follows:

• Students had to score 100% on each unit quiz before progressing
• They had three attempts to achieve this score
• After failing their third attempt, they were blocked and had to interact with us either in the Student Forums or Office Hours before being allowed to take the exam again.

Module Exams were similar, but with different score requirements and attempt limits.

The rationale behind this structure was to enhance student accountability and prevent students from “brute-forcing” their way through the course without really learning anything.

Problems:

• Since all students had to score 100% on quizzes, there was no grade that meaningfully reflected a student's grasp of the material.
• If a student missed one question, they had to retake the entire quiz, not just the missed question = annoyance factor.
• Some students were basically using a “process of elimination” to get some of the answers correct.
• Some students blew through 3 attempts without seriously trying to figure out why they were missing the ones they were missing. Then they had to wait to interact with us to continue.
• Some students who got blocked stopped making progress in the course.
• This structure was based on the assumption that all students would receive a certification. But we have found that certification is not a key goal for every student.

Solution - our new quiz and exam structure:

• A quiz must be taken in order to move on to the next unit, but a student does not need to achieve a particular score in able to move on. This way, the important sequential order of going through the units is preserved, but there is no blocking that inhibits progress.
• Each quiz and exam has a recommended minimum score of 80%.
• Although there is a minimum recommended score, students are not required to achieve this score. However, to receive a Certification from the Samurai Tech Academy, their unit quiz average must be 80% or higher and they must score 90% or higher on the module, midterm, and final exams (for the courses that have those). (Note: the cumulative grade requirement doesn't apply to students who were already partway through the course when this change was made.)
• Students get two attempts at the quiz to achieve their desired score. The final score reflects their grade for that lesson. If the student doesn't do as well as desired on the first attempt, it is up to him or her to do what they need to do to improve their score on the second attempt.
• Students are not required to take the quiz or exam a second time. Each student makes that choice for himself.
• Resets for students who want to retake quizzes/exams to increase their scores can be requested ONLY at the end of a module, after the module exam has been taken (if there is one). It will be for the entire module, not just for one quiz. The student must explain why they want a reset and what they plan to do differently the second time through.

Benefits:

• The new structure allows for greater flexibility for each student to get out of the Academy what they want while preserving the important sequential flow of each course.
• Places the responsibility for learning the course material and getting extra help with the student. This encourages each student to take ownership of his or her learning experience.
• If a student does poorly on their first quiz attempt, it is his or her responsibility to seek interactive help, which is abundantly available to them in the Student Forums and Office Hours, before taking the quiz a second time and finalizing their grade for that lesson. This lets each student decide how much, if any, interactive help is needed in order to master the material and furthers our goal of offering a unique learning experience to each student.
• A student’s progress is not impeded by getting blocked on a quiz or exam. This, in turn, will yield a higher graduation rate.
• A student’s cumulative score becomes a meaningful metric of the student’s grasp of the material. The student (or his employer)-- not STA staff-- sets the standard for how well they learn the material (unless they desire a Certification).
• Certification may not be important to each individual student. But those who want it will work harder for it and the help is amply available for them to get it.

Any questions? Ask us in the Student Forums!