MST Radio Episode 25: Sears tech attacks customer

Posted on February 23, 2018 by - Business Talk, Career Talk, MST Radio, Tech Talk

Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals.

Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/

 

You can listen to just the audio portion of the vodcast in the player below:

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS | More

MST Radio Episode 24: Straight Talk about Your Appliance Repair Biz

Posted on February 21, 2018 by - Business Talk, Career Talk, MST Radio, Tech Talk

The Samurai and Mrs. Samurai give you some straight talk about the bidness of appliance repair and other topics:

  • Customer relations and strategic market targeting
  • Culture of dumbass among some techs
  • Free Appliance repair expos like in the HVAC industry
  • Upcoming Appliantology Peer Group web meeting

 

You can listen to just the audio portion of the vodcast in the player below:

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS | More

Tech Memberships at Appliantology.org

Posted on February 14, 2018 by - Career Talk, MST Radio, Tech Talk

 

All of Team Samurai comes together to explain the exciting new tech membership programs at the web's premier tech support resource, Appliantology.org.

You can listen to just the audio portion of the vodcast in the player below:

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS | More

[update] Master Samurai Tech Radio Episode 23: Independent Servicer Access to GE Technical Information

Posted on February 8, 2018 by - Business Talk, Career Talk, MST Radio, Tech Talk

 

This is an update to our last podcast episode giving some new, verified information on one of the big things we talked about: access to GE technical information for independent servicers.

You can listen to just the audio portion of the vodcast in the player below:

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS | More

Master Samurai Tech Radio Episode 23: ASTI 2018 Wrap up

Posted on February 7, 2018 by - Academy Talk, Business Talk, Career Talk, MST Radio, Tech Talk

 

In this epic episode:

  • Wrap up of the 2018 Annual Service Training Institute (ASTI) held in St. Petersburg, FL
  • Technical and business training at the ASTI
  • Travel tips to avoid getting sick
  • Fun facts to know and tell about how social media manipulates you and gives you brain damage

You can listen to just the audio portion of the vodcast in the player below:

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS | More