Doing Appliance Repair Service in a Pandemic

Posted on April 14, 2020 by - Business Talk, Career Talk

In these uncertain times, we know techs out there are concerned for the current situation and the future. We at Team Samurai have been crafting ways for techs to adapt to the pandemic economy as well as prepare for the "new normal" after the pandemic.

In case you missed it, the Samurai put on a webinar a few weeks ago where he went over a few concrete ways to adapt to the changing times and keep your business humming along. You can watch the recording below.

This includes implementing sanitation procedures as well as virtual service calls—you'll learn more in the video.

Things are undoubtably going to be different after the pandemic passes. Flexibility and adaptability will be key to keeping our businesses thriving! Watch the video below to learn more.


Staying at Home? Train at Home!

Posted on April 12, 2020 by - Academy Talk, Career Talk

Extended though the end of June, save $50 on any individual course, or $100 on a Course Bundle. Details below.

We live in "interesting times" as the Chinese saying goes.

We here at Team Samurai hope you all are staying safe. 

We look forward to a coming economic boom for repair businesses when this is all over, so this temporary slow down is an excellent opportunity to get top-notch technical training online at Master Samurai Tech.  

Are you looking to get into a career that does well during economic downturns?

Are you currently a tech or employer who has been meaning to spend some time on training?

If ever there was a time to fill in any gaps in your knowledge of electricity, schematic diagrams, or troubleshooting, this is it.

To help with this, we are offering a discount through the end of May.

Course Discount

When you enroll now at MST, you will get $50 off on any course when you use the code TrainAtHomeCourse.

Bundle Discount

Ready to get the most bang for your buck and really be able to wow your customers when this is over? Then enroll in a Course Bundle and save $100 using the code TrainAtHomeBundle.
NOTE: this code is for BUNDLES only

Use this down time to prepare for the future. When the quarantine ends, you’ll want to be able to get back out there and be running service calls with skill and expertise. There are going to be a lot of people with broken appliances. Be the person they turn to for help.


Name change: Fundamentals is now Core Appliance Repair Training

Posted on January 2, 2020 by - Academy Talk

Over the years Team Samurai has made numerous updates and improvements to the Fundamentals of Appliance Repair course. These include new videos and revamps of some units to help students better understand the material, as well as exams and quizzes to improve accountability.

On top of all these previous improvements, we're adding a new Module in January 2020 as well as overhauling of some of the Basic Electricity instruction and testing.

To better reflect how comprehensive this course is, we are changing its name to Core Appliance Repair Training (CART).

CART isn't a whole new course. Think of it as Fundamentals 2.0.

Already enrolled in Fundamentals? Here's what to expect.

The main difference will be the name change - Core, or CART, instead of Fundamentals. Your progress in the course won't be affected at all, and you will continue to access it the same way you always have.

You will soon see a new Module added before the Final Exam. We will also be updating some of the exams and quizzes in the course over the next few weeks. Students who are currently working through any of the units where changes are made may notice them, but it shouldn't be very disruptive.

Keep an eye on future newsletters where we will have updates on any significant changes. Feel free to Contact Us if you have any questions!

Troubleshooting and Repairing a no-go Motor Problem in a Whirlpool Dryer

Posted on December 5, 2019 by - Tech Talk

In this video, the Samurai’s dealing with a Whirlpool dryer whose motor won’t run when the start button is pushed.

Instead of tearing apart the dryer and looking at the motor, the Samurai uses some real troubleshooting to find the problem.

By consulting the tech sheet and using some very basic logic, the Samurai not only finds the suspected part—the timer switch—he finds the exact contact that's stopping the motor from running.

And all he had to do was open up the control panel for the dryer. No cumbersome disassembly of the dryer itself.

Watch the video to see real troubleshooting in action so you too can use it in your service calls to save time and cut out frustrating disassembly.



Locating and Repairing a Mystery Leak in a Front-Loading Washing Machine

Posted on December 5, 2019 by - Tech Talk

One of the Samurai’s troubleshooting maxims is “All leaks are visible.”

In this video, the Samurai uses this maxim to locate the source of a mysterious leak in a GE front-loader.

The Samurai has the customer run a cycle as they normally would. This was so he could get eyeballs on exactly when and where the leak started.

Once the source of the leak is identified, it’s just a matter of making the repair.

This was one of those jobs where the tech needs to see the machine in action. A customer’s description wasn't going to cut it.