Doing Appliance Repair Service in a Pandemic

Posted on April 14, 2020 by - Business Talk, Career Talk

In these uncertain times, we know techs out there are concerned for the current situation and the future. We at Team Samurai have been crafting ways for techs to adapt to the pandemic economy as well as prepare for the "new normal" after the pandemic.

In case you missed it, the Samurai put on a webinar a few weeks ago where he went over a few concrete ways to adapt to the changing times and keep your business humming along. You can watch the recording below.

This includes implementing sanitation procedures as well as virtual service calls—you'll learn more in the video.

Things are undoubtably going to be different after the pandemic passes. Flexibility and adaptability will be key to keeping our businesses thriving! Watch the video below to learn more.

 

Name change: Fundamentals is now Core Appliance Repair Training

Posted on January 2, 2020 by - Academy Talk

Over the years Team Samurai has made numerous updates and improvements to the Fundamentals of Appliance Repair course. These include new videos and revamps of some units to help students better understand the material, as well as exams and quizzes to improve accountability.

On top of all these previous improvements, we're adding a new Module in January 2020 as well as overhauling of some of the Basic Electricity instruction and testing.

To better reflect how comprehensive this course is, we are changing its name to Core Appliance Repair Training (CART).

CART isn't a whole new course. Think of it as Fundamentals 2.0.

Already enrolled in Fundamentals? Here's what to expect.

The main difference will be the name change - Core, or CART, instead of Fundamentals. Your progress in the course won't be affected at all, and you will continue to access it the same way you always have.

You will soon see a new Module added before the Final Exam. We will also be updating some of the exams and quizzes in the course over the next few weeks. Students who are currently working through any of the units where changes are made may notice them, but it shouldn't be very disruptive.

Keep an eye on future newsletters where we will have updates on any significant changes. Feel free to Contact Us if you have any questions!

Troubleshooting and Repairing a no-go Motor Problem in a Whirlpool Dryer

Posted on December 5, 2019 by - Tech Talk

In this video, the Samurai’s dealing with a Whirlpool dryer whose motor won’t run when the start button is pushed.

Instead of tearing apart the dryer and looking at the motor, the Samurai uses some real troubleshooting to find the problem.

By consulting the tech sheet and using some very basic logic, the Samurai not only finds the suspected part—the timer switch—he finds the exact contact that's stopping the motor from running.

And all he had to do was open up the control panel for the dryer. No cumbersome disassembly of the dryer itself.

Watch the video to see real troubleshooting in action so you too can use it in your service calls to save time and cut out frustrating disassembly.

 

 

Locating and Repairing a Mystery Leak in a Front-Loading Washing Machine

Posted on December 5, 2019 by - Tech Talk

One of the Samurai’s troubleshooting maxims is “All leaks are visible.”

In this video, the Samurai uses this maxim to locate the source of a mysterious leak in a GE front-loader.

The Samurai has the customer run a cycle as they normally would. This was so he could get eyeballs on exactly when and where the leak started.

Once the source of the leak is identified, it’s just a matter of making the repair.

This was one of those jobs where the tech needs to see the machine in action. A customer’s description wasn't going to cut it.

 

 

The Washer & Dryer Repair course by Master Samurai Tech Academy

Posted on October 14, 2019 by - Academy Talk, Tech Talk

That’s right - by popular demand, we’ve been crafting a course that gives you an in-depth look at the operation and technology of these laundry workhorses.

Here’s a glimpse at what you’ll learn:

  • Front-load and top-load washer operational overviews
  • Gas and electric dryer operational overviews
  • General disassembly
  • Mechanical and electronic user interface controls
  • Washer fill control systems
  • Detergent dispensing systems
  • Drain systems
  • Door and lid lock systems
  • Motor Drive systems, both split-phase and variable speed
  • Drum and tub support systems
  • Common problems in washers
  • Dryer air movement and venting
  • Dryer motors and drum rotation systems
  • Gas burner ignition systems
  • Electric dryer heating circuits
  • Gas dryer conversion
  • Air temperature control systems
  • Condensing dryers
  • Common problems in dryers

And more!

As with all of the Master Samurai Tech courses, each lesson is chock-full of high-quality MST original content, and will have an automatically-graded quiz to help you assess how well you learned the material, so you can go back to review and really nail down the information.

DETAILS

WHEN: Tuesday, October 29th
REQUIREMENTS: The course is designed with the assumption that students have already taken the Core Appliance Repair Training Course.
HOW MUCH: The tuition will be $375.

FAQs

Will the course be added to the course Bundles?

The course will be available for individual purchase and also added to the course Bundles.

What if I already am enrolled in a Bundle - will I automatically get the course?

No, but that doesn’t mean you are missing out on anything. The new Bundle prices will be higher to reflect the addition of this course. This means that if you’ve already enrolled in a Bundle, you can just enroll separately in the Washer & Dryer course whenever you are ready for it. We will give those currently enrolled a discount so that the total cost will work out to be the same as if you had waited.

Why didn’t MST release a Washer and Dryer course sooner?

When we started the Master Samurai Tech Academy, our initial focus was on providing the technical training that we could see was desperately needed by the tech community. A lot of working techs had knowledge gaps, particularly when it came to electrical troubleshooting, that made it hard for them to kick butt on modern appliances, and we aimed to fill those gaps with our Core Appliance Repair Training course.

The objective of the Core Repair course is to impart a functional understanding of the technology common to all appliances along with troubleshooting techniques. A tech who is armed with this knowledge and skill can pull up the technical documents for any appliance and be able to diagnose and repair it - even one he's never laid his hands on before.

Do you understand how powerful that is? Your success as a technician is no longer dependent on your past repairs or specific product training or tech line.

But over time we had more and more students coming to us who were brand-new to the trade, and wanted more detailed teaching on specific types of appliances and more practice with troubleshooting using schematics. So we gradually put together our other technical courses over the past few years.

Two things influenced the order in which we created the courses: the appliances that are the most profitable to work on, and which topics techs and business owners were asking for the most.

Since the release of our last course, Oven & Range Repair, we’ve had a steady increase in the number of people who want Washer & Dryer technology training delivered by Team Samurai. We heard you! And now the wait is almost over.

Keep an eye on future newsletters to announce the official launch of the course.

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Let us know if you have any questions!