Master Samurai Tech Academy Blog | Appliance Repair Training

Multi-tech Operators: Grow your business with Master Samurai Tech

Posted on September 6, 2017 by - Academy Talk, Business Talk

The Problem

In the appliance repair trade today, we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.

What this means: you're probably not going to find techs to hire with the skills you need to grow your business.

The Solution

Hire based on character and then add the technical skills cost-effectively with Master Samurai Tech online training.

Many multi-tech businesses are successfully using our innovative training to improve the proficiency of their current techs and to grow their businesses. They choose candidates with a good work ethic, positive comportment, and basic technical aptitude (but little to no appliance repair experience) and then enroll them at the MST Academy (either in the Tech Bundle or just start them with Fundamentals of Appliance Repair).

For a period of time, they give them some time to work on their training as well as ride along with experienced techs. There are many ways to structure this, which you can read more about on our Employer Resource Page. Business owners often set a criteria of earning MST Certification in order to continue as an employee with the company.

The Proof

Here's what Paul MacDonald, Director of Customer Service & Service, Yale Appliance & Lighting in Boston, MA, had to say about using our training:

Hiring a technician is hard, building one is even harder. Master Samurai Tech Academy provides cutting-edge training and education to train new and existing technicians in basic theory of appliance repair. MST helps us weed out those that shouldn’t become techs. We give all new hires 90 days to pass the MST Technician’s Bundle. Those that fail don’t make the team.

MST works! The courses are thorough, comprehensive and relevant. The quizzes and final exam are tough and the teachers strict but not as tough as today’s appliances and the customers we serve. Customers deserve the best repairs, MST is the best on-line appliance repair training program. MST has helped us build 7 new techs in less time than we could have done on our own. We’re working on building 2 more with MST. We also use the Fundamentals course for skills updating of existing technicians.

Todd Daganaar, President of Nebraska Home Appliance, a successful appliance repair company with 9 technicians and growing, has been using MST online training for several years now.

 

Learn More

Click here to read more about using Master Samurai Tech's online training for your employees.

We do offer discounts for multi-tech operations. Click here for more information.

Ready to sign up? Click here to enroll.

Contact us if you have any further questions!

The Four Keys to becoming a Great Appliance Tech

Posted on August 4, 2017 by - Academy Talk, Business Talk, Career Talk, Tech Talk

Here’s the reality of the appliance repair trade today: we have too many parts changers and not enough technicians. In working with techs of all types over the years, I’ve noticed that all great technicians do four things that distinguish them from the sea of parts changers:

  1. KTB - Know The Basics
  2. RTFM - Read The Freakin’ Manual
  3. PATD - Pay Attention To Details
  4. HAS - Have A System

Know The Basics

Nothing else happens unless a technician knows technical things. This may sound obvious but the sad reality of the appliance repair trade today is that many “technicians” don’t know the things that real technicians are supposed to know: basic electricity, analog and digital circuits, reading schematics, technology used in modern appliances, microcomputer control systems, troubleshooting, etc.

Many techs who have been doing appliance repair for 20+ years think they know the basics but, in fact, most do not- they literally don’t know what they don’t know. It is possible, even common today, for techs to have 20+ years of parts changing experience without knowing very much about the basics.

We teach all the basics and much more in the Fundamentals of Appliance Repair training course.

Read the Freakin’ Manual

Knowing the basics is critical but a good tech will also carefully READ the service manual or tech sheet to understand the theory of operation, specifications, and technology used in that appliance.

Most techs are sloppy readers. They’ll quickly scan through a service manual or tech sheet and say they’ve “read” it. That’s not what I mean by RTFM.

We have to read technical literature differently from the way we read a pulp fiction novel. Reading technical literature is not about speed reading. It’s reading and processing the information, forming a coherent understanding of how the appliance systems and circuits are supposed to function.

Where do you get technical literature? From manufacturers if you are an authorized warranty servicer. If not, you can become a Professional Appliantologist member at Appliantology.org and search, request, and download all kinds of technical literature from most of the major manufacturers.

Pay Attention to Details

Think about the word, “technician.” The root of that word is “technic” as in “technicality” which implies details. Our very job title says that we are all about details. That means that we, as true technicians, have eyes and ears honed by training and experience that see and hear things that elude unskilled eyes and ears. We pay attention to details to look for clues when we’re troubleshooting, disassembling, and implementing the repair.

Have a System

We need a system for every aspect of our profession and/or business. At the Master Samurai Tech Academy, we teach a system of troubleshooting called the Ten Step Tango™, which you can learn for free.

The benefit of having a troubleshooting system is that it gives you a structured framework for organizing your thinking and bringing it to bear in solving an appliance problem. You may know the basics and have access to the service manual or tech sheet but unless you can bring all that to bear on a specific problem, you won’t get it fixed. That’s what the Ten Step Tango™ helps you do.

Conversely, a troubleshooting system by itself won’t do you much good unless you know what real technicians are supposed to know, like the basics described above.

In business, you want systems for things like answering the phone, scheduling service calls, conducting the service call, and setting job prices. All of this is taught in our Modern Business Management course which is included at half price in our Business Bundle.

Be honest - are you missing any of the Four Keys? Master Samurai Tech has helped many techs, from newbies to seasoned veterans, fill in the gaps and acquire the keys to appliance tech greatness.

Samsung Refrigerator Troubleshooting Webinar

Posted on July 27, 2017 by - Academy Talk, Presentations, Tech Talk

We had a full house at this Master Samurai Tech Office Hours webinar! I debunked the common tech perception that Samsung refrigerator use special, secret technology not used in any other refrigerator. In fact, I showed that Samsung's function and get troubleshoot using the same basic troubleshooting techniques as any other modern, computer-controlled refrigerator.

In addition to demystifying Samsung refrigerator repair, we talked about these other topics:

  • Keys to being a great tech
  • NTC thermistors
  • voltage divider circuits
  • the Ten Step Tango Troubleshooting Procedure
  • Capacitors used with motors
  • Linear compressors

Attending the regular, live training webinars is one of the benefits for students here at the Master Samurai Tech Academy and Professional Appliantologist members at our sister site, Appliantology.

The webinar recording below will be available to everyone for a week or so. After that, you'll need to be an MST Academy student or PA member at Appliantology to view it.

UPDATE: The webinar recording is no longer available to the public but is still available for Professional Appliantologists and Master Samurai Tech Academy students.

Master Samurai Tech Radio Episode 20: Consumer Right to Repair Laws

Posted on June 27, 2017 by - Academy Talk, Business Talk, Career Talk, MST Radio

 

- Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician?

- The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course.

- Tech training webinars at MasterSamuraiTech.com and Appliantology.org

- Monitoring the training progress of your technician who is enrolled at the Master Samurai Tech Academy.

Online appliance repair training: Master Samurai Tech
Professional appliance technician support: Appliantology.org

You can listen to just the audio portion of the vodcast in the player below:

Learn the world-famous Ten Step Tango Troubleshooting Procedure – FREE

Posted on June 4, 2017 by - Academy Talk, Tech Talk

Troubleshooting is the big missing skill among appliance techs today. In fact, many techs don’t even know what troubleshooting is and mistake pattern recognition and factoids for real troubleshooting.

Classical troubleshooting is a structured and scientific method for thinking and solving appliance problems. There is a method to the madness! The Master Samurai Tech troubleshooting method is called the Ten Step Tango (TST).

There are specific dance steps to troubleshooting, and we teach them to anyone who wants to learn. As an introduction to the TST, we’re offering a free short course to the entire appliance tech community where techs can quickly learn the TST troubleshooting procedure and immediately start benefitting from this skill on service calls.

The TST short course uses a real-world, modern refrigerator (dual evaporator, computer-controlled) case study to lead you through each of the ten steps in the TST to troubleshoot and solve the problem.

To get started, just register a free account at the Master Samurai Tech Academy, and you'll see the “Ten Step Tango Troubleshooting Procedure Case Study” listed as one of your free courses available to you on your login welcome page. If you're already registered at the Academy, just log in as usual and you'll see the course on your login welcome page.

You'll also be able to take our other free courses: Appliantology 101 and Internetology. All our free courses are short and fun to do. So have fun, dammit! 🙂

 

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