MST Radio Archives | The Master Samurai Tech Academy

Topic: MST Radio

Master Samurai Tech Radio Episode 20: Consumer Right to Repair Laws

Posted on June 27, 2017 by - Academy Talk, Business Talk, Career Talk, MST Radio

 

- Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician?

- The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course.

- Tech training webinars at MasterSamuraiTech.com and Appliantology.org

- Monitoring the training progress of your technician who is enrolled at the Master Samurai Tech Academy.

Online appliance repair training: Master Samurai Tech
Professional appliance technician support: Appliantology.org

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 19: ASTI 2017 Recap

Posted on February 21, 2017 by - Academy Talk, Business Talk, MST Radio, Tech Talk

 

In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast:

- Photos from ASTI 2017

- MST Ten-Step Tango Troubleshooting Procedure

- Understanding "Loading Down" in Appliance DC Power Supplies

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 18

Posted on July 12, 2016 by - MST Radio, Tech Talk

 

Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:

- Son of Samurai, who he is and what he does to keep our websites running
- Behind the scenes at Appliantology
- Common user questions at Appliantology
- What it takes to be a professional appliance repair technician today
- Getting the most out of your Professional Appliantologist membership at Appliantology.org

Subscribe to this podcast at http://mstradio.com
Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 17

Posted on July 4, 2016 by - Business Talk, MST Radio

 

Special 4th of July episode:

- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news

Learn more about managing an appliance repair business and your customers in our online business course.

Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com

Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 16

Posted on May 26, 2016 by - Academy Talk, MST Radio, Tech Talk

 

Subscribe to the podcast on iTunes or Android and listen to past episodes at mstradio.com

You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android:

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