True confession time: I am the laziest tech you’ll ever meet. That’s why I LOVE computer-controlled appliances- I can troubleshoot almost any problem from the main computer board with minimal disassembly, using the skills that we teach in our appliance repair training classes.
Using this Samsung electric dryer as an example, I show how use the schematic to troubleshoot and precisely identify the problem in this no-heat dryer all from the control board.
By doing all my troubleshooting from the main computer board and identifying the bad part, I can then check my inventory to see if I have the part on hand at the service call.
If I do, great- I go ahead and disassemble to complete the repair.
If not, then I avoid an unnecessary disassembly on that first call, go order the needed part, then come back and complete the repair with just one disassembly.
Avoiding unnecessary disassembly saves time, money, and liability.
Lazy techs work smarter, not harder, and earn more money!
Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:
- Son of Samurai, who he is and what he does to keep our websites running - Behind the scenes at Appliantology - Common user questions at Appliantology - What it takes to be a professional appliance repair technician today - Getting the most out of your Professional Appliantologist membership at Appliantology.org
- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer - Current thinking on responding to negative reviews - Dealing with unreasonable customers - Master Samurai Tech news
The results can help to identify work readiness for a new hire, and training needs for new or existing techs.
Techs with Experience
Our experience at the MST Academy is that the material taught in the Fundamentals course is a huge boost for most techs - even those with many years of experience - because the vast majority never got adequate training in Basic Electricity, circuits, and reading schematics. Even a thorough understanding of electric motors is often missing.
However, some experienced techs aren’t sure if the Fundamentals course is right for them.
The questions on the Tech Check are drawn from the material taught in the Fundamentals course at the Academy, so the results can give you a good indication of how useful that course would be in filling in any knowledge or skill gaps.
Since we don’t teach “fluff” in the Academy, any result less than 90% indicates that there is room for filling in some knowledge and skill gaps!
For new or prospective hires, with little to no appliance repair experience, you can see what, if any, foundational knowledge they bring to the table which will help shape your expectations of their training needs and how long it might take to get them up to speed.
The Tech Check has questions in the following categories:
Aptitude (math questions based on the types of calculations needed for the course)
The results are reported (via email) as a percentage of correct answers in each category.