In this special episode, we explore the question of size of the Samurai's ego. Turns out that it's so massive that we needed a whole episode devoted to it. Yes, size does matter!
Do you find that your business or job is in the doldrums as the winter months drag on? We certainly do, but have found that an injection of sunshine and hanging out with Brethren in the Craft is just the thing to liven things up. And the United Servicers Organization (USA) gives us the opportunity every year.
The USA, an organization dedicated to providing support and training to everyone in the appliance repair trade, hosts the Annual Service Training Institute (ASTI), a four-day event that includes classes on all aspects of the Appliance repair business: technical, marketing, business management, you name it. On top of that, you get the opportunity to meet and network with other techs, as well as appliance industry leaders, manufacturers, and, of course, us at Master Samurai Tech. We’ve been a sponsor of this event for several years now.
This year, the ASTI is being held in St. Petersburg, FL. I don't know about you, but we'll be more than happy to take a break from the New Hampshire winter for a few days!
If you've never been, we strongly recommend that you go. The knowledge and opportunities that the event provides are sure to help you make your business the best it can be.
No matter how large or small your service company is, you will find technical and business training at the ASTI to help make your business more profitable. With classes on Digital Marketing, Sales, Business Growth, Leadership, and technical training from all the major manufacturers, you'll go home ready to kick some appliance bootay and take your bidness to the next level. And, of course, there's networking and sharing ideas with other like-minded techs and business owners.
Still not convinced? We can make the deal even better: if you use this special coupon code when you sign up for the event, you get $50 off the registration fee:
This video shows an emerging issue with some Samsung top load washers causing a no-spin or drive motor error code. A service bulletin on this problem just came out in October 2017.
The cause of the problem is that the wiring to the motor capacitor can break off. When the wiring breaks, it's not always obvious. A simple visual inspection can show the wires looking intact. This video shows you a common presentation of this failure.
As a bonus, I'll also show how to check error codes using the Fast Track and the service bulletin on this problem.
In the appliance repair trade today, we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means: you're probably not going to find techs to hire with the skills you need to grow your business.
Many multi-tech businesses are successfully using our innovative training to improve the proficiency of their current techs and to grow their businesses. They choose candidates with a good work ethic, positive comportment, and basic technical aptitude (but little to no appliance repair experience) and then enroll them at the MST Academy (either in the Tech Bundle or just start them with Fundamentals of Appliance Repair).
For a period of time, they give them some time to work on their training as well as ride along with experienced techs. There are many ways to structure this, which you can read more about on our Employer Resource Page. Business owners often set a criteria of earning MST Certification in order to continue as an employee with the company.
The Proof
Here's what Paul MacDonald, Director of Customer Service & Service, Yale Appliance & Lighting in Boston, MA, had to say about using our training:
Hiring a technician is hard, building one is even harder. Master Samurai Tech Academy provides cutting-edge training and education to train new and existing technicians in basic theory of appliance repair. MST helps us weed out those that shouldn’t become techs. We give all new hires 90 days to pass the MST Technician’s Bundle. Those that fail don’t make the team.
MST works! The courses are thorough, comprehensive and relevant. The quizzes and final exam are tough and the teachers strict but not as tough as today’s appliances and the customers we serve. Customers deserve the best repairs, MST is the best on-line appliance repair training program. MST has helped us build 7 new techs in less time than we could have done on our own. We’re working on building 2 more with MST. We also use the Fundamentals course for skills updating of existing technicians.
Todd Daganaar, President of Nebraska Home Appliance, a successful appliance repair company with 9 technicians and growing, has been using MST online training for several years now.
Learn More
Click here to read more about using Master Samurai Tech's online training for your employees.
We do offer discounts for multi-tech operations. Click here for more information.
