Master Samurai Tech Academy Blog | Appliance Repair Training

Master Samurai Tech Radio Episode 18

Posted on July 12, 2016 by - MST Radio, Tech Talk

 

Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:

- Son of Samurai, who he is and what he does to keep our websites running
- Behind the scenes at Appliantology
- Common user questions at Appliantology
- What it takes to be a professional appliance repair technician today
- Getting the most out of your Professional Appliantologist membership at Appliantology.org

Subscribe to this podcast at http://mstradio.com
Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 17

Posted on July 4, 2016 by - Business Talk, MST Radio

 

Special 4th of July episode:

- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news

Learn more about managing an appliance repair business and your customers in our online business course.

Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com

Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

The Samurai Tech Check: a free online quiz to assess a tech’s training needs

Posted on June 3, 2016 by - Academy Talk, Business Talk, Career Talk

Samurai Tech Check smallerWe’ve just added another FREE resource at Master Samurai Tech - available to anyone! You don’t have to be enrolled as a student to use this online assessment tool.

The Samurai Tech Check is a free online quiz designed to help you determine how much you (or a tech-employee) would benefit from the MST Academy's online appliance repair training course Fundamentals of Appliance Repair .

The results can help to identify work readiness for a new hire, and training needs for new or existing techs.

Techs with Experience

Our experience at the MST Academy is that the material taught in the Fundamentals course is a huge boost for most techs - even those with many years of experience - because the vast majority never got adequate training in Basic Electricity, circuits, and reading schematics. Even a thorough understanding of electric motors is often missing.

However, some experienced techs aren’t sure if the Fundamentals course is right for them.

The questions on the Tech Check are drawn from the material taught in the Fundamentals course at the Academy, so the results can give you a good indication of how useful that course would be in filling in any knowledge or skill gaps.

Since we don’t teach “fluff” in the Academy, any result less than 90% indicates that there is room for filling in some knowledge and skill gaps!

New Hires

For new or prospective hires, with little to no appliance repair experience, you can see what, if any, foundational knowledge they bring to the table which will help shape your expectations of their training needs and how long it might take to get them up to speed.

The Tech Check has questions in the following categories:

  • Aptitude (math questions based on the types of calculations needed for the course)
  • Basic Electricity
  • Basic Electronics
  • Basic Gas
  • Appliance Parts
  • Appliance Motors

The results are reported (via email) as a percentage of correct answers in each category.

See the Samurai Tech Check page for even more info and to take the test yourself! If you aren’t yet an Academy student, all you need is a free student account, which you can get at the Enroll page here at the site.

Master Samurai Tech Radio Episode 16

Posted on May 26, 2016 by - Academy Talk, MST Radio, Tech Talk

 

Subscribe to the podcast on iTunes or Android and listen to past episodes at mstradio.com

You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android:

Gain Internet Competence in 30 Minutes or less… Free!

Posted on May 24, 2016 by - Academy Talk

Master the Internet in less than 30 Minutes!
 

We just launched a FREE (and fun) short course at the Master Samurai Tech Academy: Internetology: Internet Basics for Everyone

Younger people have practically grown up online, yet often are missing a few important concepts on how to use the internet as a professional tool.

Older folks manage to get around online, but often aren’t quite sure of some of the terminology and techniques of surfing the web, and are kind of embarrassed to ask for help. For example, IF YOU TYPE ONLINE MESSAGES IN ALL CAPS, THEN YOU NEED THIS COURSE! 😉

We’ve kept it brief, light, and fun so you can whip through it in a short amount of time, absorbing whatever information is helpful for you.

To take Internetology, all you need is a free registration at Master Samurai Tech which you can get here.

If you already have a student account, just make sure you are logged in and you’ll see it in your course listings on your login/welcome page.

 

If you’d like to keep up with all of our action-packed, life-altering, rock 'em sock 'em nuggets of appliance repair wisdom, make sure you are on our regular Master Samurai Tech Newsletter mailing list! Click here to subscribe for free.