Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:
- Son of Samurai, who he is and what he does to keep our websites running - Behind the scenes at Appliantology - Common user questions at Appliantology - What it takes to be a professional appliance repair technician today - Getting the most out of your Professional Appliantologist membership at Appliantology.org
- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer - Current thinking on responding to negative reviews - Dealing with unreasonable customers - Master Samurai Tech news
Learn more about managing an appliance repair business and your customers in our online business course.
Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com
We’ve just added another FREE resource at Master Samurai Tech - available to anyone! You don’t have to be enrolled as a student to use this online assessment tool.
The results can help to identify work readiness for a new hire, and training needs for new or existing techs.
Techs with Experience
Our experience at the MST Academy is that the material taught in the Fundamentals course is a huge boost for most techs - even those with many years of experience - because the vast majority never got adequate training in Basic Electricity, circuits, and reading schematics. Even a thorough understanding of electric motors is often missing.
However, some experienced techs aren’t sure if the Fundamentals course is right for them.
The questions on the Tech Check are drawn from the material taught in the Fundamentals course at the Academy, so the results can give you a good indication of how useful that course would be in filling in any knowledge or skill gaps.
Since we don’t teach “fluff” in the Academy, any result less than 90% indicates that there is room for filling in some knowledge and skill gaps!
New Hires
For new or prospective hires, with little to no appliance repair experience, you can see what, if any, foundational knowledge they bring to the table which will help shape your expectations of their training needs and how long it might take to get them up to speed.
The Tech Check has questions in the following categories:
Aptitude (math questions based on the types of calculations needed for the course)
Basic Electricity
Basic Electronics
Basic Gas
Appliance Parts
Appliance Motors
The results are reported (via email) as a percentage of correct answers in each category.
Younger people have practically grown up online, yet often are missing a few important concepts on how to use the internet as a professional tool.
Older folks manage to get around online, but often aren’t quite sure of some of the terminology and techniques of surfing the web, and are kind of embarrassed to ask for help. For example, IF YOU TYPE ONLINE MESSAGES IN ALL CAPS, THEN YOU NEED THIS COURSE! 😉
We’ve kept it brief, light, and fun so you can whip through it in a short amount of time, absorbing whatever information is helpful for you.
To take Internetology, all you need is a free registration at Master Samurai Tech which you can get here.
If you already have a student account, just make sure you are logged in and you’ll see it in your course listings on your login/welcome page.
If you’d like to keep up with all of our action-packed, life-altering, rock 'em sock 'em nuggets of appliance repair wisdom, make sure you are on our regular Master Samurai Tech Newsletter mailing list! Click here to subscribe for free.
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