Modern Business Management Course for Service Companies | MST


Modern Business Management Course

Available only in the Business Bundle!

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Who the course is for
Repair business owners
# of modules and units
5 modules and 13 units
Estimated time to complete
Up to 3 weeks, part-time
Length of access
2 years
Cost of continued enrollment
$10 / month for bundle

What You'll Learn

  • How to turn customers into advocates of your business
  • How to use pre-diagnosis for more efficient repairs and first-call completes
  • How to competitively price your services
  • How to proactively manage your parts inventory
  • How to market your business in the digital age

How to Operate a More Profitable Business

Whether you already run or are looking to start an appliance repair business, there are a number of new practices, as well as time-honored best practices, that you need to be familiar with in order to maximize your success.

This course is densely packed with insights from our years of running our own modern appliance repair service. There are many ways to increase your profit beyond getting more service calls, and we’re here to share as many of them as we can.

Prerequisite

No prerequisite.

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Course Syllabus

Module 1Business Course Orientation
The mission of this course and how to use and interact with it.
Unit 1How to Use and Interact With the Business Course
Module 2Customer Relations
Turning your customers into cheerleaders for your business, from the first contact through the service call itself. Essential customer service training!
Unit 1Simple Ways to Win Customers From Your Competitors
Unit 2Scheduling the Service Call
Unit 3Performing the Service Call
Module 3Profitability
Learn how to make your business financially healthy. First call completes, pricing your services, your daily routine.
Unit 1Profitability: First Call Completes
Unit 2Profitability: Pre-Diagnosing Your Service Calls
Unit 3How to Price Your Services
Unit 4A Day in the Life of a Master Samurai Tech
Module 4Your Appliance Repair Business
Parts ordering and management, guarantees, marketing and advertising, your service vehicle, business software, insurance, licensing, taxes and finances, and more!
Unit 1Parts Management
Unit 2Guaranteeing Your Work
Unit 3Marketing Your Business
Unit 4Other Business Items
Module 5Final Exam
This is the Final Exam for the Operating a Profitable Appliance Repair Business course.
Unit 1Business Course Final Exam
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