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All Reviews for the 5-Star Customer Support Training Course

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★★★★★
The course was excellent. I had about 8 months of experience on the job before taking the course (absolutely no experience in customer service or appliances before that). The study guides were great, it helped to go back through the reading again after the first read in order to create the study guide and categorize/list everything. The quizzes were excellent reading comprehension tests. There were a few "gotcha" questions which aren't necessarily bad, but can be frustrating. There were a couple quiz questions (I don't remember specifics) that used a term or terminology that wasn't present in the reading. The concepts were relevant but sometimes the wording wasn't a match. That may have been intentional as the terminology in the business is extremely varied. None of it seemed like a waste of time and I learned a lot in every section. The only thing I wished for that wasn't present was some information on how to deal with do-it-yourself customers buying parts over the counter. Although it is literally impossible (and absolutely not my job) to guide people through repairing their appliances at the store. So I'm not sure what could be said about dealing with that customer, but I have to deal with them everyday.
- Chris Carter

★★★★★
Great, informative, comprehensive course!
- Patrice Rington

★★★★★
This was an excellent course! Thank you so much!
- Melanie Fiander

★★★★★
I came into the appliance business (customer service) literally knowing nothing about appliances and their repair issues. Now I'm talking about rime ice like I'm a pro! These modules have helped me so much; more than I can even express in this review. It helps me sound like I know what I'm talking about it and it helps the customers feel comfortable talking to me. Thank you so much.
- Jennifer Morrissey
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