Delivering Professional Service Training Course

Available only in the Technician's Bundle!

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Who the course is for
Professional techs
# of modules and units
4 modules and 10 units
Estimated time to complete
Up to 2 weeks, part-time
Length of access
2 years
Cost of continued enrollment
$10 / month for bundle

What You'll Learn

  • How to use people skills to turn customers into advocates of your business
  • How to use pre-diagnosis for more efficient repairs and first-call completes
  • How to use the Big Four Essentials to ensure successful work that pleases both your customers and your boss

The Non-Technical Side of Appliance Repair

In today’s competitive business landscape, it’s not always enough to be a technical repair wizard. How you handle service calls from start to finish—especially how you interact with homeowners—can make a tremendous difference.

We developed Delivering Professional Service to teach techs the soft skills needed to transform every repair job, good or bad, into a positive customer experience. Happier customers mean five-star reviews, friend referrals and repeat business, all of which put more money in your pocket.

Note: This course material is also included in Modern Business Management.

How the Courses Work

Need to know more about how the self-pacing, on-demand courses work? Or what to do about the hands-on component of training? Or perhaps you’re wondering how you will know you’re mastering the material? Learn more about how our courses work here.


No prerequisite.

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Course Syllabus

Module 1Professional Development Course Orientation
Welcome and how to use.
Unit 1Study Tips and How to Use the Professional Development Course
Module 2Groundwork for Great Service
Explaining the customer's mindset on service calls; business realities that every tech needs to know; First Call Completes (FCC) and their importance to the customer, the company, the technician; Pre-diagnosing service calls to maximize FCC rate and make customer-cheerleaders.
Unit 1Essential Background Info: Customer Mindset and Business Realities
Unit 2First Call Completes, Your Company, and You
Unit 3Pre-Diagnosing Your Service Calls
Module 3Delivering Great Service
The mindset of the professional appliance repair tech; the Big Four Essentials for every service call; Dealing with special circumstances and problems; a typical day in the life of a Master Samurai Tech, the consummate appliance repair professional.
Unit 1Bushido of a Master Samurai Tech
Unit 2Four Things You Must Do on Every Service Call
Unit 3Special Circumstances and Precautions
Unit 4A Day in the Life of a Master Samurai Tech
Module 4Resources for Continuing Education and Final Exam
Resources for keeping up with the technical and professional aspects of the appliance repair trade. Final exam for the PDART course.
Unit 1Resources for Continuing Education and Professional Development
Unit 2PDART Course Final Exam