Master Samurai Tech Academy Blog | Appliance Repair Training

You can lead a tech to training…

Posted on September 30, 2016 by - Academy Talk, Business Talk, Career Talk

Your Future is Defined By What You Do Today written on chalkboardIt’s time for a little straight talk and tough love about training at the Master Samurai Tech Academy.

We get feedback every week from students and/or their employers about how our courses have impacted their lives. We’ve been told we were literally an answer to prayers, that we turned a tech from zero to hero at their shop, that we’ve reinvigorated a 20+ year career in the trade, that we’ve increased business profits.

The thing is, we didn’t do all of that.

Sure, we provided the training itself, and we’re very pleased with what we created at the Academy.

But it’s the students who take ownership of their training, who listen to and heed our advice on how to learn this stuff, who put a priority on learning, who put aside their egos and get help when they need it … they are the ones who really made all of the good stuff happen in their careers.

Team Samurai built an awesome tool. But you’ve got to wield it with focus and intention to get the stellar results that are possible.

We get loads of positive feedback, and we are grateful to be part of that success.

But we also have students who aren’t taking ownership of their training, who are going through the units getting low scores and not doing anything about it. Who obviously aren’t getting certain concepts but never ask us questions in the forums. Who give up partway through the course.

There are points in the course where we will notice low scores and email with the student about them. But that really shouldn’t be Team Samurai’s responsibility. The student knows what the Certification requirements are. They know how they should approach the coursework. All of that is spelled out in the Orientation lesson.

This is training for grown-ups who want to not just survive but THRIVE in an uncertain economy. For anyone to invest money and time into a training program and not really take advantage of it is foolish.

If you are a tech, we hope you will recognize the value that will come to your career and thus your whole life by taking ownership of your training and doing what it takes to up your game with our courses.

If you are an employer, then we urge you to take your role as training supervisor seriously and don’t let it slip through the cracks. At the outset, make sure your tech is a willing participant in the Academy. (And if they aren’t, why would you want them as an employee?) Clearly communicate your expectations and goals for their coursework. And put it in your weekly schedule to check on their progress and communicate with them on any low scores. It only takes minutes per week to do this, yet the benefits are huge.

If you aren’t sure how to supervise your techs as they go through the Academy, please read this page at our site. And feel free to contact us if you have any questions.

Team Samurai is rooting for you! We want every one of our students to be one of our success stories. We know how to train techs. If you bring a good attitude and intention to the Academy, we’ll help you get where you want to be.

Not yet a student at the Academy? Read more about our online appliance repair training courses.

Troubleshoot from the Computer Board and Avoid Unnecessary Appliance Disassembly

Posted on July 25, 2016 by - Academy Talk, Career Talk, Tech Talk

True confession time: I am the laziest tech you’ll ever meet. That’s why I LOVE computer-controlled appliances- I can troubleshoot almost any problem from the main computer board with minimal disassembly, using the skills that we teach in our appliance repair classes.

Using this Samsung electric dryer as an example, I show how use the schematic to troubleshoot and precisely identify the problem in this no-heat dryer all from the control board.

By doing all my troubleshooting from the main computer board and identifying the bad part, I can then check my inventory to see if I have the part on hand at the service call.

If I do, great- I go ahead and disassemble to complete the repair.

If not, then I avoid an unnecessary disassembly on that first call, go order the needed part, then come back and complete the repair with just one disassembly.

Avoiding unnecessary disassembly saves time, money, and liability.

Lazy techs work smarter, not harder, and earn more money!

 

 

Master Samurai Tech Academy students should log in and watch the more advanced video showing how to test even more components from the control board using live tests.

Webinar Recording: Troubleshooting a Samsung Electric Dryer from the Control Board using Live Testing

Master Samurai Tech Radio Episode 18

Posted on July 12, 2016 by - MST Radio, Tech Talk

 

Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:

- Son of Samurai, who he is and what he does to keep our websites running
- Behind the scenes at Appliantology
- Common user questions at Appliantology
- What it takes to be a professional appliance repair technician today
- Getting the most out of your Professional Appliantologist membership at Appliantology.org

Subscribe to this podcast at http://mstradio.com
Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

Master Samurai Tech Radio Episode 17

Posted on July 4, 2016 by - Business Talk, MST Radio

 

Special 4th of July episode:

- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news

Learn more about managing an appliance repair business and your customers in our online business course.

Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com

Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

Get Live Appliance Repair Help in the Appliantology Chat Room!

Posted on June 7, 2016 by - Academy Talk

Appliantology Appliance Repair Chatroom
We honestly can't stop thinking of ways to support our students here at the Master Samurai Tech Academy. In addition to the already-awesome student support benefits here at Master Samurai Tech-- such as the Student Forums and regular, live webinars-- we’re offering live tech help for students in the Appliantology Chatroom to our students!

This is a totally free benefit, and you don’t even need to be a Professional Appliantologist member at Appliantology (though there are lots of other benefits for doing so if you are a professional appliance repair tech).

You still need to create a free account at Appliantology because it’s a completely different website and software. So having an account here at Master Samurai Tech does not automatically create an account for you at Appliantology.

Let me put that another way: your login information here at Master Samurai Tech will not work at Appliantology.

So... separate website, separate account.

Got it?

Great!

Here’s how you get access to this epic new appliance school resource:

1. This benefit is for students enrolled in one of our technical courses. So if you haven’t already, enroll in one of our life-changing appliance repair training courses here at MasterSamuraiTech.com.

2. Create a FREE account at Appliantology.org. If you already have one, just move on to step 3! (Reminder: your MST login will NOT work at Appliantology.)

3. Complete the simple form below to let us know that you want in on this Oracle of Appliance Repair, and we will upgrade your account to "MST Student" so you’ll have FREE access to the Appliantology Chatroom. NOTE: You'll need to be enrolled and logged in to see the form). The upgrade is done manually by Team Samurai, normally within 24 hours.

Now, you won’t have all the other awesome and mind-blowing other benefits that Professional Appliantologists have, such as unlimited service manual downloads. But you can get them if you want them right here!

By the way - if you want to learn more about using Appliantology, including how to set up a free account, take our free short course on it.

For more about the Appliantology Chatroom, see this page.


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