Business Talk Archives | The Master Samurai Tech Academy

Topic: Business Talk

You can lead a tech to training…

Posted on September 30, 2016 by - Academy Talk, Business Talk, Career Talk

Your Future is Defined By What You Do Today written on chalkboardIt’s time for a little straight talk and tough love about training at the Master Samurai Tech Academy.

We get feedback every week from students and/or their employers about how our courses have impacted their lives. We’ve been told we were literally an answer to prayers, that we turned a tech from zero to hero at their shop, that we’ve reinvigorated a 20+ year career in the trade, that we’ve increased business profits.

The thing is, we didn’t do all of that.

Sure, we provided the training itself, and we’re very pleased with what we created at the Academy.

But it’s the students who take ownership of their training, who listen to and heed our advice on how to learn this stuff, who put a priority on learning, who put aside their egos and get help when they need it … they are the ones who really made all of the good stuff happen in their careers.

Team Samurai built an awesome tool. But you’ve got to wield it with focus and intention to get the stellar results that are possible.

We get loads of positive feedback, and we are grateful to be part of that success.

But we also have students who aren’t taking ownership of their training, who are going through the units getting low scores and not doing anything about it. Who obviously aren’t getting certain concepts but never ask us questions in the forums. Who give up partway through the course.

There are points in the course where we will notice low scores and email with the student about them. But that really shouldn’t be Team Samurai’s responsibility. The student knows what the Certification requirements are. They know how they should approach the coursework. All of that is spelled out in the Orientation lesson.

This is training for grown-ups who want to not just survive but THRIVE in an uncertain economy. For anyone to invest money and time into a training program and not really take advantage of it is foolish.

If you are a tech, we hope you will recognize the value that will come to your career and thus your whole life by taking ownership of your training and doing what it takes to up your game with our courses.

If you are an employer, then we urge you to take your role as training supervisor seriously and don’t let it slip through the cracks. At the outset, make sure your tech is a willing participant in the Academy. (And if they aren’t, why would you want them as an employee?) Clearly communicate your expectations and goals for their coursework. And put it in your weekly schedule to check on their progress and communicate with them on any low scores. It only takes minutes per week to do this, yet the benefits are huge.

If you aren’t sure how to supervise your techs as they go through the Academy, please read this page at our site. And feel free to contact us if you have any questions.

Team Samurai is rooting for you! We want every one of our students to be one of our success stories. We know how to train techs. If you bring a good attitude and intention to the Academy, we’ll help you get where you want to be.

Not yet a student at the Academy? Read more about our online appliance repair training courses.

Master Samurai Tech Radio Episode 17

Posted on July 4, 2016 by - Business Talk, MST Radio

 

Special 4th of July episode:

- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news

Learn more about managing an appliance repair business and your customers in our online business course.

Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com

Subscribe to our newsletter at http://mst.buzz

You can listen to just the audio portion of the vodcast in the player below:

The Samurai Tech Check: a free online quiz to assess a tech’s training needs

Posted on June 3, 2016 by - Academy Talk, Business Talk, Career Talk

Samurai Tech Check smallerWe’ve just added another FREE resource at Master Samurai Tech - available to anyone! You don’t have to be enrolled as a student to use this online assessment tool.

The Samurai Tech Check is a free online quiz designed to help you determine how much you (or a tech-employee) would benefit from the MST Academy's online appliance repair training course Fundamentals of Appliance Repair .

The results can help to identify work readiness for a new hire, and training needs for new or existing techs.

Techs with Experience

Our experience at the MST Academy is that the material taught in the Fundamentals course is a huge boost for most techs - even those with many years of experience - because the vast majority never got adequate training in Basic Electricity, circuits, and reading schematics. Even a thorough understanding of electric motors is often missing.

However, some experienced techs aren’t sure if the Fundamentals course is right for them.

The questions on the Tech Check are drawn from the material taught in the Fundamentals course at the Academy, so the results can give you a good indication of how useful that course would be in filling in any knowledge or skill gaps.

Since we don’t teach “fluff” in the Academy, any result less than 90% indicates that there is room for filling in some knowledge and skill gaps!

New Hires

For new or prospective hires, with little to no appliance repair experience, you can see what, if any, foundational knowledge they bring to the table which will help shape your expectations of their training needs and how long it might take to get them up to speed.

The Tech Check has questions in the following categories:

  • Aptitude (math questions based on the types of calculations needed for the course)
  • Basic Electricity
  • Basic Electronics
  • Basic Gas
  • Appliance Parts
  • Appliance Motors

The results are reported (via email) as a percentage of correct answers in each category.

See the Samurai Tech Check page for even more info and to take the test yourself! If you aren’t yet an Academy student, all you need is a free student account, which you can get at the Enroll page here at the site.

Is Online Appliance Repair Training Right For You?

Posted on March 10, 2016 by - Academy Talk, Business Talk, Career Talk, Tech Talk

Online appliance repair training at Master Samurai TechOnline learning may seem like the new kid on the block, but it is really just a new and improved delivery format of the old “correspondence course school” model for training that has been around for over 100 years.

Online appliance repair training is a proven and effective way to improve technical skills for the right kind of student. How do you know what the right kind of student is? That's exactly what I'm going to explain in this post!

The strengths of the online training model are many:

  • on-demand
  • self-paced
  • affordable (few if any hard copies of material to produce)
  • easily updatable
  • interactive
  • multimedia

However, there is one component that is critical to the success of online learning that cannot be provided by the online school: student motivation.

Of course, student motivation is a necessary ingredient for any type of education to be effective, but at a traditional brick-and-mortar school there is a regular face-to-face interaction with the instructor that can help to keep the student accountable.

At the Master Samurai Tech Academy, we do everything we can to encourage our students, to provide accountability via quizzes and exams, and to give them help when they need it. However, we are not there with the student day in and day out.

To achieve a successful outcome with the MST Academy, a student must have one of these two characteristics:

  1. Self-motivation with a strong desire to learn (gets help when needed, works to improve test scores), or
  2. A supervisor who is keeping a close eye on the student’s progress (more on how to do that here).

When one of these two factors are in place, then the results of learning appliance repair in an MST Academy online training course can be spectacular! When neither are in place, then the results are something less than that.

So, before investing in any online training, evaluate your situation honestly. If you are signing yourself up, evaluate your commitment and motivation to doing what it takes to achieve the results you want. If you are signing up techs who are under your supervision, set up a system where you will monitor their progress closely and intervene when necessary.

Team Samurai is dedicated to excellence in appliance repair training. Our online training courses are a comprehensive and cost-effective way to improve technical skills. And we offer several powerful interactive teaching resources to help you understand the material:

  1. Interactive question and answer help in the Student Forums where students post questions about their coursework and we reply with additional instructional explanations. This can go back and forth quickly as many times as it takes until the student grasps the concepts they’re trying to understand. But it requires the student to have the initiative to ask a question. If the student doesn’t ask, we can’t help!
  2. Regular, live webinar meetings with the Samurai. We call these meetings Office Hours. Think of the webinars like Office Hours at a regular school where students can drop by for extra instruction and ask questions about their course work, live and in real-time.
  3. Manually-graded open answer questions on the Midterm and Final Exams in the Fundamentals course. These open-answer questions allow us to see inside the student’s head so-to-speak and identify more clearly how a student is misunderstanding a particular concept. We can then work with the student to resolve this misunderstanding.

If you bring your effort, energies, and motivations to the table, we have the tools in place to ensure that you WILL learn how to be a better technician!

“Where can I hire good appliance repair techs?”

Posted on February 29, 2016 by - Academy Talk, Business Talk

I talk to lots of appliance service company managers and many of them are asking, "Where can I hire good techs?" This is the wrong question! You won't find any good techs in the appliance repair trade because there are so few of them. And techs you do find with experience generally still do not have sufficient technical skills or they may have attitude/people skill problems.

The right question is, "How can I cost-effectively train someone to be a great appliance tech?"

You're going to have much better results by hiring someone based based on character: Do they have a good work ethic? Will they show up for work on time (or at all) and sober? Do they seem to have good people skills? Do they have a willingness and ability to learn, in other words, are they trainable? Once you've found someone with good character, then add the technical skills with training.

Here's the bottom line: You can't change character with training. But you CAN change technical skills inexpensively and effectively with the online tech training here at the Master Samurai Tech Academy.

 

Web Analytics