Master Samurai Tech Radio https://mastersamuraitech.com Learn More. Earn More. Wed, 26 Jul 2017 16:37:11 +0000 en-US hourly 1 https://wordpress.org/?v=4.8 Master Samurai Tech Radio is the official podcast of the Samurai Tech Academy at MasterSamuraiTech.com and the Appliantology Tech Forums at Appliantology.org. <br /> <br /> This is a podcast by appliance techs for appliance techs. <br /> <br /> Your hosts: Samurai Appliance Repair Man and Mrs. Samurai. <br /> <br /> We discuss topics of interest to professional appliance techs: news about the Samurai Tech Academy and Appliantology.org; news from around the appliance industry, especially as it affects the appliance service; tech tips where we’ll discuss a topic either that a listener requests or that we select based on what we see our students and Brethren in the Craft struggle with. Topics include loading meters and when to use them, voltage vs. voltage drop, tools, and lots of other tech talk topics.<br /> <br /> The Samurai Tech Academy offers cost-effective, comprehensive, up-to-date training for appliance techs, both rookies and seasoned veterans. Check out the Academy’s career-enhancing courses at http://mastersamuraitech.com<br /> <br /> Appliantology.org is a community of appliance techs who help each other solve problems and enjoy talking shop. We also have a huge (and growing!) library of service manuals and tech sheets that members can download. We’re always adding new manuals and tech sheets on request. <br /> Samurai Appliance Repair Man & Mrs. Samurai Samurai Appliance Repair Man & Mrs. Samurai scott@mastersamuraitech.com scott@mastersamuraitech.com (Samurai Appliance Repair Man & Mrs. Samurai) Leading Appliance Experts Master Samurai Tech Radio http://mastersamuraitech.com/wp-content/uploads/2015/09/MST-Radio-01.jpg https://mastersamuraitech.com scott@mastersamuraitech.com Master Samurai Tech Radio is a podcast by appliance techs, for appliance techs. Your hosts, Samurai Appliance Repair Man and Mrs. Samurai, talk shop about all things of interest to professional appliance repair technicians and service company owners such as: industry news, appliance tech talk, technical training, and customer relations. Other subscription options at http://mstradio.com. You can also watch the video recordings (vodcast) at our Youtube channel, http://MasterSamuraiTech.TV. New Hampshire, USA Master Samurai Tech Radio Episode 20: Consumer Right to Repair Laws https://mastersamuraitech.com/master-samurai-tech-radio-episode-20-consumer-right-repair-laws/ Tue, 27 Jun 2017 14:20:32 +0000 https://mastersamuraitech.com/?p=12314 https://mastersamuraitech.com/master-samurai-tech-radio-episode-20-consumer-right-repair-laws/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-20-consumer-right-repair-laws/feed/ 0 https://youtu.be/XvGHkrP3V-g   - Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician? - The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course. - Tech training webinars at MasterSamuraiTech.com and Appliantology.org - Monitoring the training progress of your technician who is enrolled at the Master Samurai Tech Academy. Online appliance repair training: Master Samurai Tech Professional appliance technician support: Appliantology.org You can listen to just the audio portion of the vodcast in the player below: https://youtu.be/XvGHkrP3V-g -   - - Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appli... https://youtu.be/XvGHkrP3V-g<br /> <br />  <br /> <br /> - Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician?<br /> <br /> - The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course.<br /> <br /> - Tech training webinars at MasterSamuraiTech.com and Appliantology.org<br /> <br /> - Monitoring the training progress of your technician who is enrolled at the Master Samurai Tech Academy.<br /> <br /> Online appliance repair training: Master Samurai Tech<br /> Professional appliance technician support: Appliantology.org<br /> <br /> You can listen to just the audio portion of the vodcast in the player below: Samurai Appliance Repair Man & Mrs. Samurai 23:42 Master Samurai Tech Radio Episode 19: ASTI 2017 Recap https://mastersamuraitech.com/master-samurai-tech-radio-episode-19-asti-2017-recap/ Tue, 21 Feb 2017 20:16:28 +0000 http://mastersamuraitech.com/?p=11520 https://mastersamuraitech.com/master-samurai-tech-radio-episode-19-asti-2017-recap/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-19-asti-2017-recap/feed/ 0 https://youtu.be/3sFRrYGMeM4   In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast: - Photos from ASTI 2017 - MST Ten-Step Tango Troubleshooting Procedure - Understanding "Loading Down" in Appliance DC Power Supplies You can listen to just the audio portion of the vodcast in the player below: https://youtu.be/3sFRrYGMeM4 -   - In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast: - - Photos from ASTI 2017 - https://youtu.be/3sFRrYGMeM4<br /> <br />  <br /> <br /> In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast:<br /> <br /> - Photos from ASTI 2017<br /> <br /> - MST Ten-Step Tango Troubleshooting Procedure<br /> <br /> - Understanding "Loading Down" in Appliance DC Power Supplies<br /> <br /> You can listen to just the audio portion of the vodcast in the player below: Samurai Appliance Repair Man & Mrs. Samurai 34:38 Master Samurai Tech Radio Episode 18 https://mastersamuraitech.com/master-samurai-tech-radio-episode-18/ Tue, 12 Jul 2016 13:20:22 +0000 http://mastersamuraitech.com/?p=10489 https://mastersamuraitech.com/master-samurai-tech-radio-episode-18/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-18/feed/ 0 https://youtu.be/yh5l7Qf1bZk   Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about: - Son of Samurai, who he is and what he does to keep our websites running - Behind the scenes at Appliantology - Common user questions at Appliantology - What it takes to be a professional appliance repair technician today - Getting the most out of your Professional Appliantologist membership at Appliantology.org Subscribe to this podcast at http://mstradio.com Subscribe to our newsletter at http://mst.buzz You can listen to just the audio portion of the vodcast in the player below: https://youtu.be/yh5l7Qf1bZk -   - Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai'... https://youtu.be/yh5l7Qf1bZk<br /> <br />  <br /> <br /> Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:<br /> <br /> - Son of Samurai, who he is and what he does to keep our websites running<br /> - Behind the scenes at Appliantology<br /> - Common user questions at Appliantology<br /> - What it takes to be a professional appliance repair technician today<br /> - Getting the most out of your Professional Appliantologist membership at Appliantology.org<br /> <br /> Subscribe to this podcast at http://mstradio.com<br /> Subscribe to our newsletter at http://mst.buzz<br /> <br /> You can listen to just the audio portion of the vodcast in the player below: Samurai Appliance Repair Man & Mrs. Samurai 24:57 Master Samurai Tech Radio Episode 17 https://mastersamuraitech.com/master-samurai-tech-radio-episode-17/ Mon, 04 Jul 2016 17:25:27 +0000 http://mastersamuraitech.com/?p=10463 https://mastersamuraitech.com/master-samurai-tech-radio-episode-17/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-17/feed/ 0 https://youtu.be/xCqKdgQkz-o   Special 4th of July episode: - Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer - Current thinking on responding to negative reviews - Dealing with unreasonable customers - Master Samurai Tech news Learn more about managing an appliance repair business and your customers in our online business course. Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com Subscribe to our newsletter at http://mst.buzz You can listen to just the audio portion of the vodcast in the player below: https://youtu.be/xCqKdgQkz-o -   - Special 4th of July episode: - - Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "... https://youtu.be/xCqKdgQkz-o<br /> <br />  <br /> <br /> Special 4th of July episode:<br /> <br /> - Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share<br /> - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer<br /> - Current thinking on responding to negative reviews<br /> - Dealing with unreasonable customers<br /> - Master Samurai Tech news<br /> <br /> Learn more about managing an appliance repair business and your customers in our online business course.<br /> <br /> Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com<br /> <br /> Subscribe to our newsletter at http://mst.buzz<br /> <br /> You can listen to just the audio portion of the vodcast in the player below: Samurai Appliance Repair Man & Mrs. Samurai 45:38 Master Samurai Tech Radio Episode 16 https://mastersamuraitech.com/master-samurai-tech-radio-episode-16/ Thu, 26 May 2016 16:57:42 +0000 http://mastersamuraitech.com/?p=10281 https://mastersamuraitech.com/master-samurai-tech-radio-episode-16/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-16/feed/ 0 Memorial Day 10% tuition discount Two new FREE and fun courses: - Internetology: Basic Internet for Everyone - Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool Weekly tech training webinars and recap of the most recent one Circuit Fu - bringing back the lost art of appliance repair The MST newsletter is chock full of appliance repair goodies, subscribe now at MST.buzz   Subscribe to the podcast on iTunes or Android and listen to past episodes at mstradio.com You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Memorial Day 10% tuition discount Two new FREE and fun courses: - Internetology: Basic Internet for Everyone - Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool Weekly tech training webinars and recap of the most... Memorial Day 10% tuition discount<br /> <br /> Two new FREE and fun courses:<br /> - Internetology: Basic Internet for Everyone<br /> - Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool<br /> <br /> Weekly tech training webinars and recap of the most recent one<br /> <br /> Circuit Fu - bringing back the lost art of appliance repair<br /> <br /> The MST newsletter is chock full of appliance repair goodies, subscribe now at MST.buzz<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />  <br /> <br /> Subscribe to the podcast on iTunes or Android and listen to past episodes at mstradio.com<br /> <br /> You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Samurai Appliance Repair Man & Mrs. Samurai 19:23 Master Samurai Tech Radio Episode 15 https://mastersamuraitech.com/master-samurai-tech-radio-episode-15/ Thu, 19 May 2016 19:13:35 +0000 http://mastersamuraitech.com/?p=10108 https://mastersamuraitech.com/master-samurai-tech-radio-episode-15/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-15/feed/ 0 Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode: - Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members at Appliantology.org. - Webinar recordings available for both students and PA members. - Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding. - Live Tech Help at Appliantology.org!   Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode: - - Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members at Appliantology.org. Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode:<br /> <br /> - Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members at Appliantology.org.<br /> - Webinar recordings available for both students and PA members.<br /> - Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding. <br /> - Live Tech Help at Appliantology.org! <br /> <br /> <br /> <br /> <br />  <br /> <br /> Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com<br /> <br /> <br /> You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Samurai Appliance Repair Man & Mrs. Samurai 22:12 Master Samurai Tech Radio Episode 14 https://mastersamuraitech.com/master-samurai-tech-radio-episode-14/ Sat, 26 Mar 2016 18:02:52 +0000 http://mastersamuraitech.com/?p=9818 https://mastersamuraitech.com/master-samurai-tech-radio-episode-14/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-14/feed/ 0 In this long-awaited episode: - Mr. Appliance tech training website powered by Master Samurai Tech - ASTI 2016 recap and discussion - Industry news - trends in the evolving appliance repair profession - Tech training webinars at Appliantology.org and MasterSamuraiTech.com - Bidness Talk: "Where can I hire good techs?" - Tool Talk: Information tools for more effective appliance repair service calls Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com   You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: In this long-awaited episode: - Mr. Appliance tech training website powered by Master Samurai Tech - ASTI 2016 recap and discussion - Industry news - trends in the evolving appliance repair profession - Tech training webinars at Appliantology. In this long-awaited episode:<br /> - Mr. Appliance tech training website powered by Master Samurai Tech<br /> - ASTI 2016 recap and discussion<br /> - Industry news - trends in the evolving appliance repair profession<br /> - Tech training webinars at Appliantology.org and MasterSamuraiTech.com<br /> - Bidness Talk: "Where can I hire good techs?"<br /> - Tool Talk: Information tools for more effective appliance repair service calls<br /> <br /> Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com<br /> <br /> <br /> <br /> <br />  <br /> <br /> You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Samurai Appliance Repair Man & Mrs. Samurai 51:33 Master Samurai Tech Radio Episode 13 https://mastersamuraitech.com/master-samurai-tech-radio-episode-13/ Mon, 21 Dec 2015 17:23:48 +0000 http://mastersamuraitech.com/?p=8749 https://mastersamuraitech.com/master-samurai-tech-radio-episode-13/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-13/feed/ 0 In this year-end vodcast, Samurai Appliance Repair Man and the Mrs. Samurai do some reminiscing about all the great students we’ve worked with during 2015, the new features we’ve added to the Samurai Tech Academy's state-of-the-art online appliance repair training courses and we describe even more improvements coming in 2016!   New features already in place: - Midterm exam with open answers in Fundamentals: challenging, enlightening, empowering. - Weekly live webinar “Office Hours” with the Samurai for students: powerful presentations and illuminating Q&A. Exciting announcement: even though we’ve increased the features and benefits of the Academy, the tuition is NOT increasing! Instead, we have changed to a continuing access fee model. When you enroll in a course, you receive full access for 1 year (2 years if you purchase a bundle), then you can opt to continue paying a very small monthly fee for access after that time period. (Note: this does not affect students who have already enrolled.) More flexibility in 2016: we are changing the nature of the quizzes - they will no longer be “blocking” - leaving it up to each student to personalize their learning experience. Oh, one more thing… In our enthusiasm to describe all the exciting goings-on at Master Samurai Tech, we forgot to mention our year-end tuition special! D’OH! Use coupon code SUPERTECH2016 at get a 10% tuition discount off any Samurai Tech Academy course or course bundle! This coupon is good through January 6, 2016. Merry Christmas! You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: In this year-end vodcast, Samurai Appliance Repair Man and the Mrs. Samurai do some reminiscing about all the great students we’ve worked with during 2015, the new features we’ve added to the Samurai Tech Academy's state-of-the-art online appliance rep... In this year-end vodcast, Samurai Appliance Repair Man and the Mrs. Samurai do some reminiscing about all the great students we’ve worked with during 2015, the new features we’ve added to the Samurai Tech Academy's state-of-the-art online appliance repair training courses and we describe even more improvements coming in 2016!<br /> <br /> <br /> <br /> <br />  <br /> <br /> New features already in place:<br /> <br /> - Midterm exam with open answers in Fundamentals: challenging, enlightening, empowering.<br /> - Weekly live webinar “Office Hours” with the Samurai for students: powerful presentations and illuminating Q&A.<br /> <br /> Exciting announcement: even though we’ve increased the features and benefits of the Academy, the tuition is NOT increasing! Instead, we have changed to a continuing access fee model. When you enroll in a course, you receive full access for 1 year (2 years if you purchase a bundle), then you can opt to continue paying a very small monthly fee for access after that time period. (Note: this does not affect students who have already enrolled.)<br /> <br /> More flexibility in 2016: we are changing the nature of the quizzes - they will no longer be “blocking” - leaving it up to each student to personalize their learning experience.<br /> <br /> Oh, one more thing… In our enthusiasm to describe all the exciting goings-on at Master Samurai Tech, we forgot to mention our year-end tuition special! D’OH! Use coupon code SUPERTECH2016 at get a 10% tuition discount off any Samurai Tech Academy course or course bundle! This coupon is good through January 6, 2016. <br /> <br /> Merry Christmas! <br /> <br /> You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: Samurai Appliance Repair Man & Mrs. Samurai 37:54 Master Samurai Tech Radio, Episode 12 [Special Video Edition] https://mastersamuraitech.com/master-samurai-tech-radio-episode-12-special-video-edition/ Sat, 31 Oct 2015 03:52:06 +0000 http://mastersamuraitech.com/?p=8323 https://mastersamuraitech.com/master-samurai-tech-radio-episode-12-special-video-edition/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-12-special-video-edition/feed/ 0   Industry Talk: - BSH- what's the "H" stand for? - Charge your smart phone from your refrigerator *wirelessly* with WattUp technology. Master Samurai Tech news: - New post on how loose electrical connections, like splices and terminals, can produce enough heat to burn wires and insulation. http://mastersamuraitech.com/loose-electrical-connections-and-heat/ - Recapping the dismal and outdated state of appliance repair training today. YouTube makes hands-on disassembly training obsolete. What we need today is BRAINS-ON training! Learning the theory of operation and the underlying technology in modern appliances today so you can figure out weird problems without relying pattern recognition (if this problem, replace that part). Real technicians today are skilled in the lost art of troubleshooting: following a cause and effect chain of reasoning to its logical conclusion and identifying the defective component that is no longer operating within specifications. Business Talk: - How to handle those tricky service calls where there was no problem found. Tech Talk: - Troubleshooting scenario: electric dryer element not getting hot. Good power supply. Known good element. Element connected: have 120vac from each end (L1 and L2) to N, but 0vac across the element terminals. What conclusion can you draw? Voltage vs. voltage drop; 120/240 single phase-split phase household electrical power supplies; loads in series.   - Industry Talk: - BSH- what's the "H" stand for? - Charge your smart phone from your refrigerator *wirelessly* with WattUp technology. - Master Samurai Tech news: - New post on how loose electrical connections, like splices and terminals,  <br /> <br /> Industry Talk: <br /> - BSH- what's the "H" stand for?<br /> - Charge your smart phone from your refrigerator *wirelessly* with WattUp technology. <br /> <br /> Master Samurai Tech news: <br /> - New post on how loose electrical connections, like splices and terminals, can produce enough heat to burn wires and insulation. http://mastersamuraitech.com/loose-electrical-connections-and-heat/<br /> - Recapping the dismal and outdated state of appliance repair training today. YouTube makes hands-on disassembly training obsolete. What we need today is BRAINS-ON training! Learning the theory of operation and the underlying technology in modern appliances today so you can figure out weird problems without relying pattern recognition (if this problem, replace that part). Real technicians today are skilled in the lost art of troubleshooting: following a cause and effect chain of reasoning to its logical conclusion and identifying the defective component that is no longer operating within specifications. <br /> <br /> Business Talk: <br /> - How to handle those tricky service calls where there was no problem found.<br /> <br /> Tech Talk:<br /> - Troubleshooting scenario: electric dryer element not getting hot. Good power supply. Known good element. Element connected: have 120vac from each end (L1 and L2) to N, but 0vac across the element terminals. What conclusion can you draw? Voltage vs. voltage drop; 120/240 single phase-split phase household electrical power supplies; loads in series. Samurai Appliance Repair Man & Mrs. Samurai 49:01 Master Samurai Tech Radio, Episode 11 https://mastersamuraitech.com/master-samurai-tech-radio-episode-11/ Sat, 17 Oct 2015 19:11:51 +0000 http://mastersamuraitech.com/?p=8201 https://mastersamuraitech.com/master-samurai-tech-radio-episode-11/#respond https://mastersamuraitech.com/master-samurai-tech-radio-episode-11/feed/ 0 - Upcoming webinar on Schematic-foo: ancient Samurai art using tech sheets as deadly weapons in appliance repair. Get the details here! - Appliance product training today: we don't need hands-on, we need brains-on. The future is here NOW! - Bidness Talk: Pricing your services; fixed and variable costs; how much should you be charging for repairs? Strategic customer selection and when to fire your customer; Property managers: the scourge of the appliance repair industry?; Getting paid for your service. - Troubleshooting: what it is and what it is not. Recognizing when you don't have enough information to make an analytical diagnosis. - De-bunking another electric circuit myth... this time promulgated by a manufacturer. Using Ohm's Law to analyze the effects of high resistance/loose connections on a circuit using an electric oven bake circuit as an example. - Upcoming webinar on Schematic-foo: ancient Samurai art using tech sheets as deadly weapons in appliance repair. Get the details here! - Appliance product training today: we don't need hands-on, we need brains-on. The future is here NOW! - Upcoming webinar on Schematic-foo: ancient Samurai art using tech sheets as deadly weapons in appliance repair. Get the details here!<br /> - Appliance product training today: we don't need hands-on, we need brains-on. The future is here NOW!<br /> - Bidness Talk: Pricing your services; fixed and variable costs; how much should you be charging for repairs? Strategic customer selection and when to fire your customer; Property managers: the scourge of the appliance repair industry?; Getting paid for your service. <br /> - Troubleshooting: what it is and what it is not. Recognizing when you don't have enough information to make an analytical diagnosis.<br /> - De-bunking another electric circuit myth... this time promulgated by a manufacturer. Using Ohm's Law to analyze the effects of high resistance/loose connections on a circuit using an electric oven bake circuit as an example. Samurai Appliance Repair Man & Mrs. Samurai 47:44 Master Samurai Tech Radio, Episode 10 https://mastersamuraitech.com/master-samurai-tech-radio-episode-10/ Fri, 09 Oct 2015 22:52:12 +0000 http://mastersamuraitech.com/?p=8150 - We're back from our bidness trip last week but Mrs. Samurai has a cold so this episode is mostly Tech Talk. - Visit to American Appliance in Golden, CO, one of Sub-Zero's premiere partners. - Recap of Dacor training in their Android-controlled ranges - GFCIs and AFCIs. What they are, what they do, how they're different, and current NEC requirements. - Voltage and current in series and parallel circuits. - We're back from our bidness trip last week but Mrs. Samurai has a cold so this episode is mostly Tech Talk. - Visit to American Appliance in Golden, CO, one of Sub-Zero's premiere partners. - Recap of Dacor training in their Android-controlled ran... Samurai Appliance Repair Man & Mrs. Samurai 34:09 Master Samurai Tech Radio, Episode 9 https://mastersamuraitech.com/master-samurai-tech-radio-episode-9/ Mon, 21 Sep 2015 18:47:46 +0000 http://mastersamuraitech.com/?p=7996 - Samurai and Son of Samurai are off to Dacor training. - Manufacturers focusing on producing higher-profit upscale major appliances and what this means for your service business - Sub-Zero doing a huge expansion in Wisconsin to crank out upscale dishwashers and ranges. What are these manufacturers seeing that you should also be seeing as an appliance repair company? - A recent Samsung warranty debacle shows how there’s a greater need for skilled appliance technicians but the trade is still “ate-up” with parts changing monkeys. - Voltage sag re-visited. - 120/240 VAC, three-wire, single-phase electric service vs. 120/208 VAC, four-wire, three-phase electric service. Samurai explains the difference between these two common types of electric service and gives some examples of how some appliances are equipped and labelled to work with either service. Link to a Samurai video that explains 120/240 VAC split-phase household service: https://youtu.be/zs4HjHhf0x8 - Customer selection: Do you pick and choose your customers? Why or why not? We talk about a recent topic at the tech-only forums at Appliantology where this subject came up. [Link to forum topic, must be logged in and a tech member at Appliantology to read it: http://appliantology.org/topic/55055-general-question-for-stovetop-wiring/] - Samurai and Son of Samurai are off to Dacor training. - Manufacturers focusing on producing higher-profit upscale major appliances and what this means for your service business - Sub-Zero doing a huge expansion in Wisconsin to crank out upscale di... Samurai Appliance Repair Man & Mrs. Samurai 44:46 Master Samurai Tech Radio, Episode 8 https://mastersamuraitech.com/master-samurai-tech-radio-episode-8/ Tue, 15 Sep 2015 20:20:50 +0000 http://mastersamuraitech.com/?p=7941 Industry News: an interesting twist in the legal drama surrounding the GE-Electrolux merger. GE’s biggest laundry product launch in 20 years: yet another top-loader? Future tech: are ultrasonic dryers on the horizon? Appliantology News: Traipsing through the various incarnations of the Samurai’s online appliance repair forums and groups (first one on the internet in 1997!) right up through the present incarnation as Appliantology.org. Discussion of the various membership groups at Appliantology. Link to blog post that explains the recent change in focus at Appliantology from DIYers to supporting the tech community and the current membership groups: http://appliantology.org/blog/1/entry-831-appliantology-is-changing-with-the-times/ Samurai Live! Have you checked out Periscope? It’s a cool way of doing live, spontaneous videos on your smartphone that anyone else and drop in and watch. Your followers get notified when you start shooting and can watch, too. We talk about our plans to use it for sharing live videos from interesting service call situations. https://www.periscope.tv Linear compressors: The Samurai gives a quick rundown of the three types of compressor motors used today in home appliances: split phase, BLDC, and linear, then explains how linear compressor motors work and how to test them. Phishing alert: We expose an authentic-looking phishing scam we recently received in our email claiming to be from Samsung. We detail this and also explain phishing in general-- what it is and how to spot it. Hotel reservation scammer alert: We describe a recent hotel reservation scam where a company calls and wants to book your hotel reservations at a conference you're planning on attending, like an appliance repair training conference. In our case, it was for the upcoming ASTI in Miami. Industry News: an interesting twist in the legal drama surrounding the GE-Electrolux merger. GE’s biggest laundry product launch in 20 years: yet another top-loader? Future tech: are ultrasonic dryers on the horizon? - Samurai Appliance Repair Man & Mrs. Samurai 58:41 Master Samurai Tech Radio, Episode 7 https://mastersamuraitech.com/master-samurai-tech-radio-episode-7/ Fri, 11 Sep 2015 14:35:44 +0000 http://mastersamuraitech.com/?p=7912 In this special episode of MST Radio, the tables are turned and instead of being the host, Samurai Appliance Repair Man is a guest on another radio show, the Scott Horton Show. We discuss the changes going on in the appliance repair trade today and the opportunities this creates for skilled appliance techs. Whether you’re contemplating a new career in appliance repair or are a seasoned veteran in the trade, the Samurai explains how the Samurai Tech Academy can teach you the technical and business skills you need to succeed as a technician and/or service company owner-operator. In this special episode of MST Radio, the tables are turned and instead of being the host, Samurai Appliance Repair Man is a guest on another radio show, the Scott Horton Show. We discuss the changes going on in the appliance repair trade today and the... Samurai Appliance Repair Man & Mrs. Samurai 21:15 Master Samurai Tech Radio, Episode 6 https://mastersamuraitech.com/master-samurai-tech-radio-episode-6/ Mon, 07 Sep 2015 21:02:32 +0000 http://mastersamuraitech.com/?p=7872 In this life-changing episode of Master Samurai Tech Radio, Samurai Appliance Repair Man and Mrs. Samurai talk about all kinds of things appliantological. Due to the overwhelming response we've gotten the last few days, we've extended our Labor Day tuition discount on all courses and bundles at the Samurai Tech Academy thru Sunday, 9/13! Coupon code: LABORDAY2015. Enroll here! Industry News: we talk about the international appliance brand Beko - number one in the UK - that plans to enter the American market soon. The Turks are coming!! Appliantology News: Check out this great post on laundry detergents--HE, non-HE, and Eco. The difference is critical for a professional tech to know! Learn how when it comes to molecules, being bipolar is a good thing. Also - helpful tips for the helpful techs who answer questions over at Appliantology.org - dealing with the different types grasshoppers. MST News: an appliance repair veteran reveals how MST training helped him earn even more money. Tech Talk: Voltage sag - the cause of a mysterious rash of failures in a Whirlpool VM washer. What is it? Is is the same as voltage drop? (NO!) And, a new feature--a segment on Soft Skills! Samurai and the Mrs. discuss the sensitive issue of how to handle dog problems on your service calls. In this life-changing episode of Master Samurai Tech Radio, Samurai Appliance Repair Man and Mrs. Samurai talk about all kinds of things appliantological. - Due to the overwhelming response we've gotten the last few days, Samurai Appliance Repair Man & Mrs. Samurai 48:00 Master Samurai Tech Radio, Episode 5 https://mastersamuraitech.com/master-samurai-tech-radio-episode-5/ Mon, 31 Aug 2015 21:29:32 +0000 http://mastersamuraitech.com/?p=7813 In this killa-manilla episode of the Master Samurai Tech Radio podcast, the Samurai and Mrs. Samurai reveal the answer to every burning question you’ve ever had about anything! Okay, okay, well we at least know you’ve been losing sleep over the mysteries of centrifugal switches and what the heck is the difference between NTC and PTC. Oh, yeah, we cover that and much, much more in what can only be called an appliance repair revelation. Here’s a list of the meaty stuff we carve up and serve in this episode: Appliance industry news on dishwashers. Link to more info. Exciting Labor Day tuition discount on all courses and bundles at the Samurai Tech Academy; Coupon code: LABORDAY2015. Enroll here! Hot tips for searching the Downloads section at Appliantology.org to find the service manual or tech sheet you need to kick some appliance bootay. Link to Downloads section at Appliantology. Link to How-to-Search Appliantology screencast. Dispelling common misconceptions about power strips: surge suppressing vs. non-surge suppressing types; power strip over-current fuses vs. those equipped with GFCI. Link to power strips with and without surge suppression. Link to GFCI power strips. Debunking technician mythology on centrifugal switches: what they are, how they work, and where they’re used "NTC" and "PTC": What do these acronyms stand for? Where do the names come from? What common appliance parts are these acronyms referring to? “You gotta know what right is in order to know what’s wrong.” New Segment! Tool talk: headlamps and kneepads. Business tips: customer database software / apps / paperware. Link to Princeton Tec headlamp. Link to Duracell rechargeable batteries w/ charger. Link to kneepads similar to the ones I use. In this killa-manilla episode of the Master Samurai Tech Radio podcast, the Samurai and Mrs. Samurai reveal the answer to every burning question you’ve ever had about anything! - Okay, okay, well we at least know you’ve been losing sleep over the mys... Samurai Appliance Repair Man & Mrs. Samurai 53:20 Master Samurai Tech Radio, Episode 4 https://mastersamuraitech.com/master-samurai-tech-radio-episode-4/ Wed, 26 Aug 2015 18:57:43 +0000 http://mastersamuraitech.com/?p=7771 - New credit card readers for the EMV technology; merchant (appliance service company) liability for fraud if not using the new readers. - Square has already issued the new EMV readers. - Electrolux buying GE Appliances - complications, lawsuit, implications for the appliance market. Samsung and LG brought into the fray! - First military veteran scholarship awarded! If you're a veteran, apply for a full-tuition scholarship in the Fundamentals of Appliance Repair training course - http://www.appliancetechscholarship.com - Customer education: How to spot a parts changing monkey. http://appliantology.org/blog/1/entry-851-3-sure-fire-ways-to-spot-an-appliance-repair-hack-in-your-home/ - Tech education: rinse aid vs. vinegar; GFCIs vs. surge suppressors Send us your tech tip, war story, topic idea and, if we use it in the show, we'll give you and your company a shoutout! Free advertising, build cred with your customers! Be sure to subscribe on iTunes! - New credit card readers for the EMV technology; merchant (appliance service company) liability for fraud if not using the new readers. - Square has already issued the new EMV readers. - Electrolux buying GE Appliances - complications, lawsuit, Samurai Appliance Repair Man & Mrs. Samurai 48:32 Master Samurai Tech Radio, Episode 3 https://mastersamuraitech.com/master-samurai-tech-radio-episode-3/ Wed, 19 Aug 2015 23:54:53 +0000 http://mastersamuraitech.com/?p=7747 In this scintillating episode: - Industry news - Passed 4 million views on our YouTube channel! You may have been one of them! - Correction on loading meters - Meter current draw, input impedance, and why you should care - Ghost voltages and open neutrals - Lord Wiggington propositions an outlet for his wiggy - Subscribe to our podcast on iTunes Here are your helpful links to items we talked about in this episode: Yale Appliance Blog post on "Affordable Luxury" appliances. MST blog post "The Low Down on Loading Meters and DMMs" In this scintillating episode: - Industry news - Passed 4 million views on our YouTube channel! You may have been one of them! - Correction on loading meters - Meter current draw, input impedance, and why you should care Samurai Appliance Repair Man & Mrs. Samurai 27:01 Master Samurai Tech Radio, Episode 2 https://mastersamuraitech.com/master-samurai-tech-radio-episode-2/ Tue, 11 Aug 2015 20:53:52 +0000 http://mastersamuraitech.com/?p=7712 Topics covered: - We're now listed on iTunes! Subscribe here. - Industry News: Whirlpool Internet-connected laundry set, GE refrigerator/coffee brewer, GE dryer service bulletin - MST News: Jobs listing, Affiliate program - Tech Talk: Which Wiggy and why? When to use the Wiggy? Link to the Wiggy (loading meter) that the Samurai uses and talks about in the podcast: http://amzn.to/1No9RGX Topics covered: - - We're now listed on iTunes! Subscribe here. - Industry News: Whirlpool Internet-connected laundry set, GE refrigerator/coffee brewer, GE dryer service bulletin - MST News: Jobs listing, Affiliate program Samurai Appliance Repair Man & Mrs. Samurai 35:57 Master Samurai Tech Radio, Episode 1 https://mastersamuraitech.com/master-samurai-tech-radio-episode-1/ Thu, 06 Aug 2015 23:49:46 +0000 http://mastersamuraitech.com/?p=7693 - 1 About this podcast: a podcast by appliance techs, for appliance techs - 2 About the Samurai Tech Academy - 3 MST news - 3.1 About Appliantology, features. - 3.1.1 Grasshoppers moderated at Appliantology. - 3.2 New course bundles - 3.3 Jobs listings and resumes for students and grads - 4 Tech talk - 4.1 Voltage Sniffers vs. Loading Meters vs. Non-loading digital multimeters - 1 About this podcast: a podcast by appliance techs, for appliance techs - 2 About the Samurai Tech Academy - 3 MST news - 3.1 About Appliantology, features. - 3.1.1 Grasshoppers moderated at Appliantology. - 3. Samurai Appliance Repair Man & Mrs. Samurai 30:29