How much money are you leaving on the table?

We all know multiple trips out to fix an appliance make for unhappy customers. But have you ever stopped to ask how much those extra trips are costing you? How much more revenue could you be earning if you increased your first-call complete (FCC) rate and took on more repair jobs?

Revenue Calculator

* Note: According to the United Servicers Association, the industry average first-call complete (FCC) rate is 70%. With proper training, we have seen some repair companies achieve a 90% FCC rate, but for the purposes of this calculation, we are assuming a target FCC rate of 85%, which is generally achievable.
 

“That’s great and all, but how do I actually achieve an FCC rate of 85%?”
Appliance Repair Tech Training

New techs can’t live without it, even most veteran techs still operate by feel and guesswork only, instead of dependable expertise. With proper training, your techs will:

1. Be able to pre-diagnose repairs before setting out for the customer’s home, ensuring the right parts are stocked on the truck.
2. Know true electrical troubleshooting, as well as the circuitry and mechanics of appliances, enabling them to identify and fix the actual source of the appliance issue, instead of guessing at the correct fix.

No more “they didn’t have the right oven part on the truck, so they had to schedule a second visit.” No “I had to call them back because my dryer is still not drying.” And certainly no “this is the fourth time they’ve been out to my house and my refrigerator is still not fixed!”

Explore Our Training

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