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Master Samurai Tech Radio, Episode 10

Posted on October 9, 2015 by - MST Radio

podcast1 200- We're back from our bidness trip last week but Mrs. Samurai has a cold so this episode is mostly Tech Talk.
- Visit to American Appliance in Golden, CO, one of Sub-Zero's premiere partners.
- Recap of Dacor training in their Android-controlled ranges
- GFCIs and AFCIs. What they are, what they do, how they're different, and current NEC requirements.
- Voltage and current in series and parallel circuits.

Master Samurai Tech Radio, Episode 9

Posted on September 21, 2015 by - MST Radio

podcast1 200- Samurai and Son of Samurai are off to Dacor training.
- Manufacturers focusing on producing higher-profit upscale major appliances and what this means for your service business
- Sub-Zero doing a huge expansion in Wisconsin to crank out upscale dishwashers and ranges. What are these manufacturers seeing that you should also be seeing as an appliance repair company?
- A recent Samsung warranty debacle shows how there’s a greater need for skilled appliance technicians but the trade is still “ate-up” with parts changing monkeys.
- Voltage sag re-visited.
- 120/240 VAC, three-wire, single-phase electric service vs. 120/208 VAC, four-wire, three-phase electric service. Samurai explains the difference between these two common types of electric service and gives some examples of how some appliances are equipped and labelled to work with either service. Link to a Samurai video that explains 120/240 VAC split-phase household service: https://youtu.be/zs4HjHhf0x8
- Customer selection: Do you pick and choose your customers? Why or why not? We talk about a recent topic at the tech-only forums at Appliantology where this subject came up. [Link to forum topic, must be logged in and a tech member at Appliantology to read it: http://appliantology.org/topic/55055-general-question-for-stovetop-wiring/]

Master Samurai Tech Radio, Episode 8

Posted on September 15, 2015 by - MST Radio

podcast1 200Industry News: an interesting twist in the legal drama surrounding the GE-Electrolux merger. GE’s biggest laundry product launch in 20 years: yet another top-loader? Future tech: are ultrasonic dryers on the horizon?

Appliantology News: Traipsing through the various incarnations of the Samurai’s online appliance repair forums and groups (first one on the internet in 1997!) right up through the present incarnation as Appliantology.org. Discussion of the various membership groups at Appliantology. Link to blog post that explains the recent change in focus at Appliantology from DIYers to supporting the tech community and the current membership groups: http://appliantology.org/blog/1/entry-831-appliantology-is-changing-with-the-times/

Samurai Live! Have you checked out Periscope? It’s a cool way of doing live, spontaneous videos on your smartphone that anyone else and drop in and watch. Your followers get notified when you start shooting and can watch, too. We talk about our plans to use it for sharing live videos from interesting service call situations. https://www.periscope.tv

Linear compressors: The Samurai gives a quick rundown of the three types of compressor motors used today in home appliances: split phase, BLDC, and linear, then explains how linear compressor motors work and how to test them.

Phishing alert: We expose an authentic-looking phishing scam we recently received in our email claiming to be from Samsung. We detail this and also explain phishing in general-- what it is and how to spot it.

Hotel reservation scammer alert: We describe a recent hotel reservation scam where a company calls and wants to book your hotel reservations at a conference you're planning on attending, like an appliance repair training conference. In our case, it was for the upcoming ASTI in Miami.

Master Samurai Tech Radio, Episode 7

Posted on September 11, 2015 by - MST Radio

podcast1 200In this special episode of MST Radio, the tables are turned and instead of being the host, Samurai Appliance Repair Man is a guest on another radio show, the Scott Horton Show. We discuss the changes going on in the appliance repair trade today and the opportunities this creates for skilled appliance techs. Whether you’re contemplating a new career in appliance repair or are a seasoned veteran in the trade, the Samurai explains how the Samurai Tech Academy can teach you the technical and business skills you need to succeed as a technician and/or service company owner-operator.

Master Samurai Tech Radio, Episode 6

Posted on September 7, 2015 by - MST Radio

podcast1 200In this life-changing episode of Master Samurai Tech Radio, Samurai Appliance Repair Man and Mrs. Samurai talk about all kinds of things appliantological.

Due to the overwhelming response we've gotten the last few days, we've extended our Labor Day tuition discount on all courses and bundles at the Samurai Tech Academy thru Sunday, 9/13! Coupon code: LABORDAY2015. Enroll here!

Industry News: we talk about the international appliance brand Beko - number one in the UK - that plans to enter the American market soon. The Turks are coming!!

Appliantology News: Check out this great post on laundry detergents--HE, non-HE, and Eco. The difference is critical for a professional tech to know! Learn how when it comes to molecules, being bipolar is a good thing. Also - helpful tips for the helpful techs who answer questions over at Appliantology.org - dealing with the different types grasshoppers.

MST News: an appliance repair veteran reveals how MST training helped him earn even more money.

Tech Talk: Voltage sag - the cause of a mysterious rash of failures in a Whirlpool VM washer. What is it? Is is the same as voltage drop? (NO!)

And, a new feature--a segment on Soft Skills! Samurai and the Mrs. discuss the sensitive issue of how to handle dog problems on your service calls.