Will the demand for Appliance Repair Techs increase in the near future?

Posted on November 4, 2014 by - Business Talk, Career Talk, Tech Talk

PCB_Testing_400The short answer is "yes!" according to the Bureau of Labor. We discussed their projection that the demand for appliance repair technicians will grow by 21% over the next decade in an earlier Blog Post.

It's an important question for anyone looking to invest time and money in training. You want to make sure there's a good chance of getting a job or running your own business once you've geared up.

Besides the overall growth trend that the BoL is predicting, we also think there will be another important shift in the trade due to the changes in appliances happening right now.

Due to a number of factors, especially the government Energy Star requirements, appliances are becoming increasingly "electronified."

We think the increasing computerization and complexity of appliances will only create more opportunities for skilled technicians to have a steady work flow with lots of interesting and profitable work. This will weed out the people who don't want to learn new technologies and change with the times from the people who do keep up with technology and continue to learn and hone their skills. That second group of techs will find that they have plenty of work.

It was recognizing this trend, along with noting the lack of convenient training available in these critical skills, that inspired us to create the Samurai Tech Academy.

The Fundamentals of Appliance Repair course at the Samurai Tech Academy provides an excellent technical foundation giving you the basic skills you need to build on and understand the present and future technologies coming out in appliances, and how to profit from that knowledge.

 

Then take the Advanced Schematic Analysis and Troubleshooting training course to get advanced instruction on troubleshooting appliances with multiple electronic control boards.

 

How to build your own custom library of tech documents on a Kindle Fire, iPad, or other tablet in 4 easy steps!

Posted on November 3, 2014 by - Tech Talk

technical-documentsInstead of acquiring a pre-loaded Kindle with technical documents that may or may not be what you need, create your own custom, searchable library on the tablet of your choice following these 4 easy steps!

I'm going to show you how to save lots of money and make sure you have what you need when you need it.

It all starts with Professional Appliantologist membership at our tech support site, Appliantology.org.

 

The following four, easy steps will show you how to find and download technical documents at Appliantology.org.

(If you'd rather watch a screencast showing this, check out this Blog Post.)

NOTE: All of the images below can be clicked for a larger view, opens in a new window.

1. Log into Appliantology.org from your computer or mobile device. NOTE: Your Appliantology.org login is NOT the same as your login here at MasterSamuraiTech.com. They are two different websites with two different logins.

IMG_2395
 

- If you are on a mobile device, you need to be viewing the Full Version as shown above. If you are seeing the mobile version, simply scroll down to the bottom and click "Full Version."

- Look in the upper right-hand corner to make sure you see your user name. If you don't, click "Sign in" to log in. (If you are not yet a member at Appliantology, please see this page.)

IMG_2396
 

2. Use the search box in that upper right-hand corner to find the document you need.

- Click the grey box to select the Downloads section.

IMG_2397
 

- Enter the model number of the appliance you are wanting to find information for into the search box. (Note: an optional, but helpful, tool is to use the asterisk symbol, as shown, as a "wild card." This means that the search results will include any model numbers that begin with the letters and numbers before the *.)

IMG_2398
 

3. Download the document that you want.

- Look in the search results for the doc you need.

IMG_2399
 

- Click the document title, then click the Download button. It will open up the file and you will see the document.

IMG_2400
 

4. Save the document and/or send it to your device.

- If you are at your computer, then you can save the document there, but then also share it with your tablet using an application. Popular app choices among techs are GoodReader, Evernote, or, if you have a Kindle Fire, Send to Kindle.

- If you are already on your tablet, then "Open in" the application that you use to store your documents (such as GoodReader or Evernote). (On iPads you double-tap the screen to get the "Open in" option.)

IMG_2401
 

What if the search results don't include the manual or tech sheet you are looking for? Simple! Go to the Appliance Service Manual Requests Forum at Appliantology and state your need, and your Brethren in the Craft will assist you by locating and uploading the manual you need to the Downloads section. Please follow the posting guidelines carefully to expedite your request.

Would you like to see a video that goes into more detail about how to do all of this? No problem - check out this Blog Post.

Video Tour of Master Samurai Tech

Posted on November 3, 2014 by - Academy Talk

Are you one of those folks who likes to have a tour guide rather than exploring new territory on your own? If so, sit back, relax, and enjoy as the Master Samurai himself leads you on a stroll through the site.

Assembling an Awesome Information Arsenal for Appliance Repair Technicians

Posted on November 1, 2014 by - Tech Talk

Having the right technical document with you on a service call and knowing how to use it are the two key ingredients to getting an appliance properly diagnosed and repaired.

Does that mean that you should try to find a mobile device that is already pre-loaded with appliance repair technical documents? There are several downsides to this approach, including the fact that you don't know how current or relevant the pre-loaded docs are.

Instead, you can easily create your own information arsenal using a tablet of your choice and the powerful resource we describe in this video. It's easy, cost-efficient, and effective.

This video has a lot of helpful details, but if you want a quick written tutorial instead, try this Blog post!

If you have a Kindle Fire, you can follow the procedures shown in the video to download your documents at your desktop computer, then use this application to send the document easily to your Kindle.

Then go forth and conquer!

For Business Owners: Where Can I Find a Good Tech to Hire?

Posted on October 22, 2014 by - Business Talk

One of the biggest inspirations for creating the Samurai Tech Academy came from conversations we had with business owners at the Appliance Service Training Institute (ASTI) this past winter. “Where can I find good techs to hire?” was the almost universal question being asked. Some companies were turning potential customers away because they simply didn’t have the manpower to handle them.

Here’s an interesting statistic about the appliance repair trade: the average multi-tech service company goes through 4 to 5 new hires before they find one that has the qualities needed. After all, the technician is the one right on the front lines. If he doesn’t have the personal and technical skills to do the job, then you would have been better off turning the customer away than sending an inadequate tech.

Many companies are coming to the realization that they may have to stop looking for a good tech to hire, and instead make a good tech out of a promising candidate. The question then becomes how to train that person. What you need is an easy, effective, cost-efficient way to train techs.

This is the mission of Master Samurai Tech and our newest, most powerful resource: The Samurai Tech Academy. The STA is an online school that trains techs in everything from basics of electricity, gas, and troubleshooting to refrigerator repair and customer relations. Finally, here’s a cost-effective way to increase the skill level of your existing techs and to get new hires trained as quickly as possible.

And because it's online, it's much more efficient than the old-fashioned way of training techs, such as sending them to a training facility or hiring trainers to come to yours. Novice techs can spend part of their day studying, then part of their day running service calls with experienced techs so they can immediately begin applying what they are learning and thus get up-to-speed more quickly. You, as the employer, can log in and check on their progress whenever you want.

Having well-trained, professional techs is critical for a repair business to thrive: you need techs that you can rely on to get the job done right and be good representatives of your company to the customer.

The Internet has become a great venue for education and now the Samurai Tech Academy has brought appliance repair training into the modern age. With courses already out – Fundamentals of Appliance Repair, Customer Relations, and Refrigeration Troubleshooting and Repair – and more coming in the near future, the STA is a trove of knowledge for your techs and a lifesaver for your company.