Posts By: Stephen Brown

Doing Appliance Repair Service in a Pandemic

Posted on April 14, 2020 by - Business Talk, Career Talk

In these uncertain times, we know techs out there are concerned for the current situation and the future. We at Team Samurai have been crafting ways for techs to adapt to the pandemic economy as well as prepare for the "new normal" after the pandemic.

In case you missed it, the Samurai put on a webinar a few weeks ago where he went over a few concrete ways to adapt to the changing times and keep your business humming along. You can watch the recording below.

This includes implementing sanitation procedures as well as virtual service calls—you'll learn more in the video.

Things are undoubtably going to be different after the pandemic passes. Flexibility and adaptability will be key to keeping our businesses thriving! Watch the video below to learn more.

 

Troubleshooting and Repairing a no-go Motor Problem in a Whirlpool Dryer

Posted on December 5, 2019 by - Tech Talk

In this video, the Samurai’s dealing with a Whirlpool dryer whose motor won’t run when the start button is pushed.

Instead of tearing apart the dryer and looking at the motor, the Samurai uses some real troubleshooting to find the problem.

By consulting the tech sheet and using some very basic logic, the Samurai not only finds the suspected part—the timer switch—he finds the exact contact that's stopping the motor from running.

And all he had to do was open up the control panel for the dryer. No cumbersome disassembly of the dryer itself.

Watch the video to see real troubleshooting in action so you too can use it in your service calls to save time and cut out frustrating disassembly.

 

 

Locating and Repairing a Mystery Leak in a Front-Loading Washing Machine

Posted on December 5, 2019 by - Tech Talk

One of the Samurai’s troubleshooting maxims is “All leaks are visible.”

In this video, the Samurai uses this maxim to locate the source of a mysterious leak in a GE front-loader.

The Samurai has the customer run a cycle as they normally would. This was so he could get eyeballs on exactly when and where the leak started.

Once the source of the leak is identified, it’s just a matter of making the repair.

This was one of those jobs where the tech needs to see the machine in action. A customer’s description wasn't going to cut it.