True confession time: I am the laziest tech you’ll ever meet. That’s why I LOVE computer-controlled appliances- I can troubleshoot almost any problem from the main computer board with minimal disassembly, using the skills that we teach in our appliance repair training classes.
Using this Samsung electric dryer as an example, I show how use the schematic to troubleshoot and precisely identify the problem in this no-heat dryer all from the control board.
By doing all my troubleshooting from the main computer board and identifying the bad part, I can then check my inventory to see if I have the part on hand at the service call.
If I do, great- I go ahead and disassemble to complete the repair.
If not, then I avoid an unnecessary disassembly on that first call, go order the needed part, then come back and complete the repair with just one disassembly.
Avoiding unnecessary disassembly saves time, money, and liability.
Lazy techs work smarter, not harder, and earn more money!
Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:
- Son of Samurai, who he is and what he does to keep our websites running - Behind the scenes at Appliantology - Common user questions at Appliantology - What it takes to be a professional appliance repair technician today - Getting the most out of your Professional Appliantologist membership at Appliantology.org
- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer - Current thinking on responding to negative reviews - Dealing with unreasonable customers - Master Samurai Tech news
Younger people have practically grown up online, yet often are missing a few important concepts on how to use the internet as a professional tool.
Older folks manage to get around online, but often aren’t quite sure of some of the terminology and techniques of surfing the web, and are kind of embarrassed to ask for help. For example, IF YOU TYPE ONLINE MESSAGES IN ALL CAPS, THEN YOU NEED THIS COURSE! 😉
We’ve kept it brief, light, and fun so you can whip through it in a short amount of time, absorbing whatever information is helpful for you.
To take Internetology, all you need is a free registration at Master Samurai Tech which you can get here.
If you already have a student account, just make sure you are logged in and you’ll see it in your course listings on your login/welcome page.
If you’d like to keep up with all of our action-packed, life-altering, rock 'em sock 'em nuggets of appliance repair wisdom, make sure you are on our regular Master Samurai Tech Newsletter mailing list! Click here to subscribe for free.